CARTRAWLER - IMPERSONAL AND USELESS COMMUNICATORS!!

Cartrawler www.cartrawler.com
★★★★☆
4.3
87.0% of users recommend this
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Joex199's review of Cartrawler www.cartrawler.com

“CARTRAWLER - IMPERSONAL AND USELESS COMMUNICATORS!!”

★☆☆☆☆

written by Joex199 on 14/06/2016

I made a booking online with Cartrawler. There was a problem with my credit card payment so I phoned to make the payment. I subsequently had an e mail saying booking was fine. THEN I received three e mails all cancelling the rental. We decided to play it by ear and hire a car locally in Portugal instead and so considered the matter closed. It seems that when I made the phone call they considered it to be second booking and deducted the full amount from my credit card. We were only made aware of this when our credit card statement arrived. This was only ever one booking, it was never taken up and we cannot understand why we can't get a refund. HOWEVER, this isn't the problem really. When I phoned the office the irish girl at the end of the phone more or less laughed our problem away and said we'd be lucky if it was dealt with within 22 days and to wait. We waited and then we chased and have now sent three e mails. We have had 2 emails from them, not necessarily replying to ours, and each time it's obviously come from a machine as it's a pat message saying they need correspondence! No one ever addresses the problem in person. I have send 'the machine' all our correspondence, chiefly e mails from them cancelling the booking. SO, in a nutshell, we never hired a vehicle, we have never had the courtesy of a communication from a human being and we are still £60 worse off. I'm not the sort to let go on such matters and will battle on as far as I can. This is to make others aware that although they are cheap, that's about as far as it goes. Don't bother!
Try Economycarrentals instead - they've been great!!

  • portugal

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