We got a car but neither from the company nor the car booked

Cartrawler www.cartrawler.com
★★★★☆
4.3
87.0% of users recommend this
  • Customer Service

  • Value For Money

thomie's review of Cartrawler www.cartrawler.com

“We got a car but neither from the company nor the car...”

★☆☆☆☆

written by thomie on 30/05/2016

We booked a rental car through Cartrawler after booking a flight with Swiss. Both the rental car company and the car make and model are well-known, good quality brands. After our arrival, we learned that it's not the known company but an unknown company probably with a license deal from the well-known company. It was far away from the rental car center at the airport, with only a dozen vehicles available and only one in our category. It was roughly the same size, but a low quality car make, already with a lot of scratches, and with an out-of-state license plate. We're very disappointed and can't recommend booking a car through Cartrawler.

  • San Francisco

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Was this review helpful? 0 0