Written on: 31/10/2013 by Laband (1 review written)
I booked online with Carrentals.co.uk but then discovered that the booking for my required terminal 1 (as advertised online) changed to Terminal 2 when the confirmation arrived. This is blatant misrepresentation and a subsequent -re-run of the booking produced the same misleading offer. Phones calls, mostly to premium rate numbers and via a myriad pile of clueless intermediaries failed to resolve.
I would not have made this booking if the correct terminal had been listed for the time requested.
I have not received the refund and intend to pursue this company vai the courts if necessary. I hate being swindled and offering one terminal and delivering another is dishonest and lacks transparency.
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Written by Hannah.adam