I have a claim to make on there excess insurance.

Click here if this is your business
★★★★☆
4.4 / 5
95% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Guest's review of Carrentals.co.uk

★☆☆☆☆

“I have a claim to make on there excess insurance.”

Written on: 22/09/2013

Impossible to get in touch with. All inquires seem to lead to a dead end.

They ask for a certificate number, and a risk number which is 10 numbers long, the file concern only allows 5 numbers and you cannot move on to the claim page. Do not buy excess insurance with these people.

Discrunted

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Carrentals01's Comment

Written on: 24/09/2013

Hi there,

Thank you for taking the time to review our company.

As we are simply a car hire comparison site, we do not supply car hire or excess insurance ourselves. We do work closely with an excess insurance provider called Questor, however this is a completely seperate company to Carrentals.co.uk.

If you purchased excess insurance with this company through our website, we would be happy to provide you with contact details for them so that you can file your claim with them.

Please contact our customer support team via the contact us form on our website and we will be happy to help you.

Kind regards,

Carrentals.co.uk

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review