Do not trust this company

Click here if this is your business
★★★★☆
4.4 / 5
95% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Guest's review of Carrentals.co.uk

★☆☆☆☆

“Do not trust this company”

Written on: 23/11/2012

Advantage Cars at Ciampino airport, Rome, was closed when we arrived to pick up our car so we were unable to collect the car we had paid for. We were charged for the rental, as though this was a 'no show'. (Our flight was delayed and we were half an hour late. All the flight details were on the booking form but the company could not be bothered to wait.) Advantage cars are some way away from the airport, unlike Hertz and the other major car hire firms who are on site. It was noticeable that Hertz remained open for their customers who were also delayed on the same flight. Carrentals are refusing to refund our costs.

  • October 2012

    Date of hire (month/year)

  • Italy

    Country & City of hire

  • Poor

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Carrentals01's Comment

Written on: 27/11/2012

Hi.

I work for Carrentals and was sorry to read this review as we take pride in providing excellent customer support. I would also like to re-iterate that we are a price comparison site and work with a number of suppliers but take our supplier relationships very seriously and would want to know about any partner that did not come up to standard or if anyone has any issues we should know about.

Please can you email me via this page http://www.carrentals.co.uk/help/ask-a-question so I can look into a correspondence we have had between yourselves and the supplier and see if we can sort something out for you.

Kind regards
Carrentals Customer Support

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review