Lots of hidden charges

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neil27cc's review of Carrentals.co.uk

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“Lots of hidden charges”

Written on: 22/11/2012 by neil27cc (1 review written)

There were lots of hidden charges. When renting it says no hidden charges that is why i chose it. My quote for pick up in pisa drop off in venice was 45euros. As i stated another drop off i expected it to be considered in the cost. I was happy with 45 euro. Then after the booking i found the insurance had been added even though i remember de selecting it!!! another 10 euro!! Then taking the car when i returned it there was an additional fee for drop off at venice! 54 euro!!! so my bill had now gone from 45euro to 109euro!!!!!!!!! Then when i tried to phone it is three companys the car rental company, an intermediate company that when you phone cant comment on the website company and no numbers for the website company. All numbers on the website are for the intermidiate company. VERY VERY VERY BAD. NO ONE USE THIS WEBSITE PLEASE!!!!!!

  • November/2012

    Date of hire (month/year)

  • Italy

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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Carrentals01's Response to neil27cc's Review

Written on: 27/11/2012

Hello

Carrentals.co.uk is the UK's leading car rental price comparison site comparing car hire prices from over 50 suppliers. As a comparison site we offer customers the ability to search for their car rental needs in one place and then allow them to book directly with the supplier of their choice. Our customers ultimately book directly with their chosen supplier and the contract is between customer and direct supplier, not Carrentals.co.uk

That said, we take customer satisfaction very seriously and should the service from any of our suppliers fall short of customer expectation then we would want to know so that we are able to feed this back to our suppliers in the hope that future customers so not experience such issues.

All information can be found on the last page of the booking form under the Terms and Conditions, next to the Book Now button. We ask all customers to confirm they have read and understood this page and check the details there as, we work with many local suppliers and the T&Cs for each will be different and can only be seen when a quote has been generated.

Regarding Insurance been added on after you declined it please can I ask you to contact us directly here http://www.carrentals.co.uk/help/ask-a-question where we will be more than happy to look into what happened.

Kind regards

Kind regards
Carrentals Customer Support

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