Easy search, but no control over final provider (Alamo)

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★★★★☆
4.4 / 5
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  • Customer Service

  • Value For Money

Guest's review of Carrentals.co.uk

★★★☆☆

“Easy search, but no control over final provider (Alamo)”

Written on: 01/11/2012

The search for a good price was really good. I got an SUV for US$ 40 a day. Later, I got a voucher for Alamo later.

The service from Alamo was not good. First, it took me over an hour long queue to get my car.
Then, I returned the car with 2 hour delay and I got charged US$54 penalty. I was charge for 2 hours (without any tolerance) more than what I paid for a whole day!

I logged a formal complaint but I have not heard from Alamo yet.

Summary:
CarRentals.co.uk > 3/4 stars
Alamo > 1 star

  • Oct 2012

    Date of hire (month/year)

  • USA, Miami

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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