Easy search, but no control over final provider (Alamo)

Click here if this is your business
★★★★☆
4.4 / 5
95% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

Guest's review of Carrentals.co.uk

★★★☆☆

“Easy search, but no control over final provider (Alamo)”

Written on: 01/11/2012

The search for a good price was really good. I got an SUV for US$ 40 a day. Later, I got a voucher for Alamo later.

The service from Alamo was not good. First, it took me over an hour long queue to get my car.
Then, I returned the car with 2 hour delay and I got charged US$54 penalty. I was charge for 2 hours (without any tolerance) more than what I paid for a whole day!

I logged a formal complaint but I have not heard from Alamo yet.

Summary:
CarRentals.co.uk > 3/4 stars
Alamo > 1 star

  • Oct 2012

    Date of hire (month/year)

  • USA, Miami

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Click here for great deals on Expedia
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Deals on Expedia