written by SmileyLady on 27/07/2014
I was very unimpressed with your service! My confirmation e-mail arrived 1 hour AFTER I had landed at Gatwick airport. I discovered you have no desk at the airport. When I was very kindly helped by a lady from another car company I waited over 1 hour for the car to arrive. I then had to pay £3.00 to get out of the car park.
AFTER I had returned the car I discovered you had taken a £500.00 deposit and £70.00 full tank off my deposit card at the time of booking and refuse to return it until 21 days AFTER you have received the car back. This is not advertised on your web site. If other car companies can immediately refund a deposit on the return of the car why can yours not? Because there is no desk at the airport the car has to be left unlocked with the the parking ticket in the car AND THE CUSTOMER IS STILL RESPONSIBLE FOR THE CAR until it has been collected by the hire company - this it TOTALLY UNACEPTABLE!!!! It is also very expensive to use a pay 'phone in Gatwick airport to 'phone the car hire company to tell them where the car has been left - this is ALL additional cost and hassle for the customer.
Most of the hyper-links on your web site do not work. I will NEVER use your company again and will NOT recommend you to my friends. I am a very unhappy customer.
PS I have just read on this review site about a customer who had hassle getting his deposit back - GIVE ME STRENGTH! SO using this company has not actually made it a cheaper option than using a well known company where the hassle factor would have been NIL and a deposit would have been returned promptly!
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Danniee82's Response to SmileyLady's Review
Written on: 06/11/2014
I used to work at car-hire-uk and they are not fairthey will not refund your deposit they will make it look like you have damaged the vehicle please tell everyone not to use them.
Smileylady's reply to Danniee82's Comment
Written on: 07/11/2014
Nothing would surprise me re this company - it was nearly 5 weeks after my return that they repaid my deposit. I had taken 'photos of the car when I left it at the airport as I was concerned they would try to get out of returning my deposit! I am sure I only got the deposit back because I e-mailed them nearly every day - I heard they had 'lost' my file - what a load of rubbish! Shows how unprofessional the company is!