Poor Customer service

Click here if this is your business
Car-Hire-UK.com
★★☆☆☆
1.7
20.0% of users recommend this
  • Customer Service

  • Value For Money

Click here if this is your business

Australia123456's review of Car-Hire-UK.com

“Poor Customer service”

★★☆☆☆

written by Australia123456 on 05/12/2013

Meet and greet and fasttrack return was very good however the company debited my Mastercard on 3 separate occasions for payment, took awhile to refund. The people mover we hired was ok, the automatic gear lever could not be placed into park after the 2nd day and the tyre pressure in all 4 tyres was amiss, we had to call into service stations to ensure pressure remained static as the on board computer kept advising us the tyre pressure was low.

The company was in breach of there own terms and conditions whereby they were to refund our insurance and petrol deposit within 21 working days, the car was returned on the 16th September in good order as determined by them however despite repeated emails the deposit refund was not received until 22 November a good 64 days after the return. There accounting procedures leave alot to be desired, I certainly would be very wary of this company when a deposit is involved.

  • 4th August 2013

    Date of hire (month/year)

  • uk

    Country & City of hire

  • Poor

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 0 0