Great until we asked for our deposit back

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Car-Hire-UK.com
★★☆☆☆
1.7
20.0% of users recommend this
  • Customer Service

  • Value For Money

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Guest's review of Car-Hire-UK.com

“Great until we asked for our deposit back”

★☆☆☆☆

written by on 08/10/2013

We hired a car from this company in July 2013. We booked on line well in advance and the emails we received made us feel confident about what we had booked and paid for. About a month before we collected the car our credit card was charged 570 pounds. I emailed and asked why and was told it was the insurance and fuel bond and that it would be reimbursed to us the day the vehicle was returned.On arrival at Heathrow the 'meet and greet' guy was there (very friendly), the vehicle was 'as expected' and off we went on our way. We returned the vehicle in perfect condition, with a full tank of fuel. When we returned to NZ we were surprised that there was no reimbursement showing on our credit card statement. I proceeded to make the painful phone calls with very condescending staff, sent emails that were ignored, and was told to write a letter, which I did, and like other reviewers I was promised the world and received nothing. Finally we received an email saying they had mislaid our file, that the credit was being processed and that I could have 20 pounds off my next booking as a good will gesture. Even my bank, (who by now were aware of our dispute) were encouraged by this. That would have been good if we had our money returned to us. To add insult to injury, a month after returning the vehicle they charged my card a further 60 pounds without explanation. After reading these reviews and realising we had been duped we decided to take it up with our credit card company. I provided them with all the emails I had received and to date the credit card has reimbursed by the credit card company both amounts in full subject to a 45 day right of appeal from Car Hire UK. We will let you know if they have the cheek to appeal and if they do what story they come up with!

  • 09/2013

    Date of hire (month/year)

  • Heathrow, UK

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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Shirleyjandrews's Comment

Written on: 15/11/2013

Please contact me I am building evidence against them as a ruthless company.

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Fussytraveller's Comment

Written on: 18/11/2013

Hi. What's your email address?

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Shirleyjandrews's Comment

Written on: 19/11/2013

I am taking them to court on
2 December 2013

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Shirleyjandrews's Comment

Written on: 23/11/2013

try contacting me via the royal borough of kingston contracts manager for the cctv room. he is my husband

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