Their Agreements are not adhered to

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Car-Hire-UK.com
★★☆☆☆
1.7
20.0% of users recommend this
  • Customer Service

  • Value For Money

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Guest's review of Car-Hire-UK.com

“Their Agreements are not adhered to”

★☆☆☆☆

written by on 26/09/2013

I rented a car for a month from these people and returned it on the 29th August it is now 26th September and I am still waiting for the return of my deposit. They say its being processes but despite a call on the 13th September and 25th September and numerous emails still no deposit. It was the biggest mistake I could have made renting from this company. I am still awaiting my 500 GBP back and reimbursement for a hubcap that I purchased to make the car tidy for a wedding as its was a scratched mess when I got it. The guy who met me from the flight to take me to the car did not go over any of the scratches on the front and so I took photoes and took it to a body repair specialist for future proof if necessary. On a telephone call just yesterday I got the same answer as on the 13th September to say the deposit was still being processed and when asked what the delay was I was met with silence. if you ask to speak to supervisor or manager they all go home by 3.30pm. For a call back they say 24-48 hours. Totally unhelpful. It is now 26th September and still nothing just emails fobbing me off that the deposit is being processed. You get great service up and until you receive the car then you are on your own! There was no thanks for the time I spent looking for the hub cap and quite frankly the stress of trying to get the deposit is unbelievable. Speaking to them on the phone is like talking to robots they just dont answer your questions.

  • 4th August 2013

    Date of hire (month/year)

  • uk

    Country & City of hire

  • Average

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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Shirleyjandrews's Comment

Written on: 15/11/2013

Please contact me about this company I have been battling for 3 years and all evidence to support my claims against company will help close them down.

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Lelapin's Comment

Written on: 29/11/2013

I used The Mail On Sunday to get my money back for me. They can probably help you.

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