My wife and I rented a car in Sicily this August (2017). We had a very slight accident that cost us almost 700 euros covered by the insurance coverage for franchises with carhirelabs.com. I paid the full amount of the local renter. As per contract with carhirelabs.com I submitted ALL the documents requested to carhirelabs.com the first days of September 2017 and I was told "full refund within 60 days". To date 10 January 2018 the reimbursement has not arrived, the technical assistance no longer answers and there is no more Italian.

I booked car on this website and this company cooperated with King´s Rental Corfu. Bad communication and no clear term and conditionals . Charge me extra money after my holiday with my bank account direct debit. Never again use this car rental . Rubish company. Tip: Best way to rent car : pay more for rent car directly on airport from company with good opinion.

I reserved a car for Gatwick airport through carhirelabs.com, they booked it with Easirent. I noticed I set a wrong pickup time, so I modified my reservation, got an email from them with the reservation reference number, confirming the change. On the day of pickup I called Easirent to check if the car was ready, they said they couldn't find my reservation in the system. Called carhirelabs, they were out of office for a holiday. Called Easirent again, they again could not find it. Emailed carhirelabs, they finally replied, saying everything is fine on their end and that I should contact Easirent's reservation office with the reservation number. I called Easirent again, told the same reservation number, they said they would contact their booking office and asked me to call backn in "literally 5 minutes". I called back in 5 minutes, nobody picked up. Called back in 10 - same. Called back again later - nobody was picking up. I ended up making a separate booking with another company. After the trip I contacted carhirelabs, asking to reimburse me. At first they blamed me that I booked at the wrong time (doh, I changed it in their system). After I cleared that out, they started saying that the car was ready at the Easirent and I didn't show up at their office, I was marked in their system as a no-show. Well, that's not what they were telling me on the day of booking on the phone - so why would I go all the way to their office for a car reservation that they could not find in their system? The way I see it, I had a contract with them, they failed to reserve me a car and kept my deposit. TL;DR Reserved a car through carhirelabs.com, they booked with Easirent. Car was not ready, they kept the deposit.

BEWARE! Car Hire Lab is based in Estonia. If you book with them they will send you a confirmation email, but they will never sent you an actual voucher which you can show to a car rental company in order to get your car. They don't answer emails and if you call the customer service (if you manage to reach them) you will get a horrible lady who will tell you to check your spam folder (which obviously had nothing in it) and that they can't do anything else. I have reported them to the European Consumer Protection Authorities. Don't fall for it

He realizado una reserva la semana pasada por un coche de lujo y me dieron en la agencia otro coche de categoria inferior. Ellos se negan a rembolsarme el total de la reserva. El motivo es que solo son intermediarios...no os aconsejo pasar por ellos

careful "confirmed booking" doesn´t mean "confirmed booking" I had to learn the hard way ...... Best

Really good company. Very usable and straightforward website and booking process. Quickly received a voucher and had answers to my questions. Will use them again!

Got to Alicante to Centauro and they said carhirelabs had cancelled my voucher. I said I had the voucher and they sent another one via email day before. Centauri was adamant it was cancelled even though I had paid up ages ago. I got an automatic car but it cost me 200 euros extra. They insisted as I was short notice I had to have their extra ins although I already had my own. Centauri are usually ok with me having my own. Carhirelabs were hapoy to give me back what I paid them but I was 200 out. They said there was a mistake somewhere but wouldn't honour the mistake. I would never chance using them again. I have never had trouble like this before. Its not worth the risk

Booked a car via Car Hire Labs. I was lead to their website by "Skyscanner" an overall reliable website. I arrived at Malaga airport went to Centauro - rent a car, to pick up the car. The booking had been cancelled! After contacting customer service from Car Hire Labs he told me he had no idea why my booking was cancelled. However Centauro told straight up that Car Hire Labs did not make the payments so all bookings from customers from Car Hire Labs were cancelled ! Also Car Hire Labs did not provide a feasible alternative and was forced to hire a car at Centauro at a much higher rate !

Booked the car in U.K.for a reasonable price but on collection they tried to fleece me with charges for roadside assistance and despite having fully comprehensive insurance they pointed out it did not cover my passenger! I walked away. AVOID

Avoid this company. Told me I deserved bad service because I had paid a low price then hung up the phone.

Hired a car, when we arrived to pick up we were told it had been given away. No where in paperwork does it say you have to arrive exactly at pick up time, only if you are a 'no show' you will be charged and the car given away. 2 hours late is NOT a no show. Disgusting service from Salvatore, speaks to you like you are stupid and refused to let me speak to a manager as 'he is a manager' Unbelievable, AVOID, AVOID, AVOID!!

Avoid like a plague! My booking has been cancelled just 22 hours before the trip! Just got an email about it. If I had missed the email or were already on the flight I would have been expecting the car when I arrive. I can imagine many people may just be in this situation and fall victim to their incompetence. I was lucky in this regard. On top of it the email says "Please be aware that the full refunding process may take up to 20 days." !!! So unable to provide service and will keep the money for 20 days! DO NOT USE THEM!

We just used Goldcar in Portugal. Only negative of whole holiday was Goldcar. Followed all Martin Lewis' instructions to make sure we weren't ripped off when got there. Still were! Apparently the fully comp insurance we had purchase was no good (we ignored this frequent protestation). The take the car full of fuel at an extortionate cost and we'll refund you any that you don't use is highly unlikely given that when we returned it no note was made of the amount of fuel left even though we kept mentioning. There was the extra toll charge all hire cars have to pay (not their fault but still an unexpected cost for us). But best of all was the airport tax we had to pay even though we had clear print outs that said 'all taxes paid' - even if thei airport tax is beyond their control, their reservation information should not claim all taxes paid. There was also their driver who drove off screeching through the car park at about 90mph as we were all unloading kids from the cars at drop off. Disgraceful. Don't use them!

I made a booking and then when the voucher came through it had small print hidden that I could not find before saying I had to pay extra daily tax charges, a license check charge and also VAT on these charges adding 15% to the bill. It would have been cheaper to book direct. I tried to cancel, but their 'my bookings' website link to manage the booking will not let you cancel. Their office is shut every weekend and they will not handle my booking until less than 24 hrs before pick up so I would incur cancellation charges from the supplier. My advice is NEVER use this company.

I booked a car with this company months in advance to get a good price. When I rang them to confirm the booking with them a few days in advance of my trip, I was told the size of car I had booked was now not available. They could not help me at all, but offered to refund my money. Even this is so slow - takes 20 days!!! Shocking, very poor customer service. I will never book with them again! Imagine if I had arrived at my destination with my confirmation voucher thinking everything was fine, when it was not. I am sure I would have been left stranded by this company. They are utterly unrelieabel and unhelpful.

I booked a car with this company on the 29th February 2016 for hire from Seville airport to pick up on the 10th May 2016. I received a phone call nearly 2 months later (20th April) saying they don't have a car available for me but I can book another one with them for more money. I declined and was told I would be refunded my money. However, I then received an email saying the money could take 20 days to reach my bank account! It didn't take 20 days for them to take my money in the first place! I booked the car way in advance to save money but now I have to pay more as it's close to the time of booking. I have now booked with a more reputable company. Very unprofessional. Do not use!