Car Del Mar Reviews - www.cardelmar.com

Click here if this is your business
★★☆☆☆
2.2 / 5
30
37% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Car Del Mar - www.cardelmar.com - Ask a question now

Media Gallery for Car Del Mar - www.cardelmar.com

Car Del Mar - www.cardelmar.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“THEIVES”

Written on: 22/08/2015 by Beckettf207 (1 review written)

OMG Avoid this company at all costs I have paid dearly for using this shocking company. Left stranded at Marseille airport with my wife two children and suite cases. I made many attempts to contact them regarding questions I needed answering before leaving, via email and telephone left messages. No replies whatsoever. Made the mistake of travelling and trusting everything to be OK. What a mistake. Left with no car and had to pay a lot more to hire from another company. 11 days back and still… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“cant give no stars steer well clear”

Written on: 19/08/2015 by christoo5 (1 review written)

finally after 5 months car del rip off paid my money back from there agents whom they failed to inform that i had already paid for my car hire. and surprise surprise it was short and no compensation to cover the costs incurred from the credit card interest dont even think about hiring a car car from this lot!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 08/08/2015 by KiraPreston245 (1 review written)

I can hardly bear to waste time explaining why you shouldn't use them. Here we go. Too few staff, so the wait at Barcelona airport was over an hour, just to get to the rental desk, which is off airport. Too few staff, so a two hour wait once we got there to pick up the car. When we returned, we waited an hour to hand the keys back and get a lift back to the airport (they only have one bus and one driver for both terminals), so we barely made our flight. The car was not as advertised, a Kia not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rip off ”

Written on: 18/06/2015

paid for a car hire in alghero, when we arrived said had no request from car del mar but would honour agreement because I had a voucher, then charged my credit card euro 300, car del mar have had all my details but still awaiting a response. steer well clear of this non car hire company!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“DISGUSTING COMPANY”

Written on: 16/05/2015 by Hardinghv453 (1 review written)

I booked a car with car del mar awell over a week ago now and recieved a confirmation email stating it wasnt booked and they were checking the car availability and would respond within 3 days. No joy. Now all their telephone lines are mysteriously closed with no explanation. I have sent 3 email and completed an online form.ive been frantically ringing travelsupermarket.com to help. No joy with car del mar. Im worried sick they have taken my money and i have no car and due to go on holiday soon… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ CAR DEL MAR- STEEL YOUR MONEY AND DO NOT PROTECT YOU...”

Written on: 26/03/2015 by ddalton1979 (1 review written)

CAR DEL MAR- STEEL YOUR MONEY AND DO NOT PROTECT YOU AS A CUSTOMER WHEN THE RENTAL CAR BREAKS DOWN BEWARE THEY STEEL YOUR MONEY AFTER RENTAL CAR BROKE DOWN AND WAS NOT REPLACED. The Rental Car broke down, 45 minutes into a car rental booked through car del mar, with Hertz in Geneva airport. Total engine failure on a busy motorway. A very scary situation. Hertz agreed to cancel the rental after we were rescued and to refund the local charges. Car Del Mar were initially very helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor service”

Written on: 03/03/2015 by Sebeika (1 review written)

Very poor service! We requested luxury car ''AUDI' from 01./3/12015 in Venice but when we arrived of course was no AUDI there , secondly they charged us extra 300 euros as we have had only 1 credit card! NON sense! ,I would not recommend CAR DEL MAR to no one , rude ad poor service , stay away!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“2 months of waiting to get the insurance money”

Written on: 07/11/2014 by denis1234 (1 review written)

I booked a car at Firefly Italy through Cardelmar, the car got stolen, Firefly took the deposit and some extra charges (see my review on Firefly) off my credit card, then I had to wait 2 months to get the deposit back from Cardelmar, for which I had paid extra to be covered. What was even more frustrating is that the Cardelmar scheme does not provide a replacement car, in fact the rental contract is closed once you report the theft. So in such a case, you stand there in the middle of your… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible Customer Service - Avoid!!!”

Written on: 17/10/2014 by keith76 (1 review written)

The company made an error with my booking so that the drop of time was 4 hours before the one I requested. When contacting them to get this resolved I was informed that they couldn't make amendments but I was welcome to pay for an extra day at the desk when I collected the car! Upon challenging this due to it being an error at their end or requesting a refund if they could not amend it I was told that they would not issue a refund as pick up is within 48hours and reiterated that they would not… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use ”

Written on: 13/07/2014 by Likesholidaytrips (1 review written)

Avoid booking your car hire abroad with this company. It appears they subcontract with care hire companies in different locations. I booked a care with Car Del Mar to collect at Kefalonia airport. Firstly they did not pass on my arrival details to the care hire company (Cars4U) at the airport. I paid Car Del Mar extra for full insurance so that I would not be liable for any excess charges. Cars4U would not release the hire car unless I paid them a further 70 euros for insurance and said that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Likesholidaytrips's Response to Likesholidaytrips's Review

Written on: 02/08/2014

Good news that my credit card company recovered the charge for me. Tip for others who may experience the same

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Untrustworthy”

Written on: 27/06/2014 by EmersonGonzalez (1 review written)

- Took my money and never paid the car rental agency. - Did not take into account the one way rental fee in the pricing of the vehicle. - Did not send the rental confirmation to my email. - Customer service operating hours for the USA is 3am to noon Eastern Time, or midnight to 9am Pacific time. If you want a stress free rental experience DO NOT use CarDelMar. Clearly their system, including customer service, is lacking the most basic of functions for a company the professes to be a global… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“TOTAL RIPOFF ”

Written on: 24/06/2014 by 488McCarty (1 review written)

I booked a car with CAR DEL MAR a day before travelling to South Africa. As soon as I booked the car I received an email telling me they could not guarantee a car but would let me know within 3 working days. I had booked the car at 1am on a Sunday. First thing in the morning I emailed them to cancel the booking as I was travelling with a baby and needed to ensure I had a car. I also completed a booking cancellation request and tried to call the office as well which was closed for the day. The… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They are not trustworthy”

Written on: 19/05/2014 by Forsyth1991 (1 review written)

They have cancelled my reservation after it was confirmed, because they "did not have a car" but still took the money out of my card. It is already 10 days I am sending them emails and there is no response. I got them once via phone, but nothing has changed. Not a good company, do not go with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I've hired cars dozens of times in the US through...”

Written on: 23/04/2014 by owdrey (1 review written)

I've hired cars dozens of times in the US through third-party companies, and have never experienced such a pointless one. When I agreed on the price, I never imagined I would be charged an additional one-way fee once I picked up my rental at the car company. I clearly indicated in my search that the rental was going to be one-way, so why would I imagine I'd be charged an additional 60 euros later? The car ended up being extremely expensive, and I believe Car del Mar was not upfront about excess… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great value, no problems in 3 bookings so far.”

Written on: 31/03/2014 by 333Blackwell (1 review written)

I've used CarDelMar three times now, always collecting from and returning to an airport, and am fairly confident I've always got the best price (even when booking at very short notice just a few days in advance). In each case, CarDelMar has saved me money on both the published cost of hire (from two different hire companies) and on Fully Comprehensive Insurance cover. There's nothing as satisfying as being able to decline the hire companies over-priced sover when it's offered at the desk… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“really good experience”

Written on: 13/03/2014 by Ngresty30 (1 review written)

I had no problems with car del mar the car was great and so was the service. when i did have a problem (which was my own fault) they were able to fix it for me. I then received confirmation of this via email which put my mind at rest… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Great prices and great cars”

Written on: 12/03/2014 by incombus (1 review written)

I have always relied on Car del Mar to book my cars anywhere in Europe, I find their customer service extremely helpful. Yes, the price I was quoted for was not available, that was a bit the downside, but when I got in touch with their customer service they were extremely helpful and gave me a valid alternative that wasn't too far from the first pricing and the type of car. Also the fact that you can cover yourself completely with an insurance with no excess means that you have a complete… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“All went totally smoothly”

Written on: 12/03/2014 by Larson356 (1 review written)

I booked a car through Cardelmar from London City Airport which I found on a price comparison site. Booking process was simple and intuitive. It was a very competitive price for a one day booking, cheaper than others I'd found from the same location. I thought I'd give it a go not having booked through Cardelmar before. Not much to say other than that it all went very smoothly. There were no issues on picking up the car - it was Hertz and they had the booking and all relevant information… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Hassle free and excellent value.”

Written on: 12/03/2014 by uncleyacov (1 review written)

I recently used Car Del Mar for the first time and was very happy with the results. I needed a long-term rental in South Africa and they offered by far the best price and options through Avis. When I arrived I was given a brand new car, which I promptly covered in dust. To be honest, I cannot remember much about the process, which, if you think about it, is a great review!! I will happily use them again in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service with best local partner”

Written on: 07/03/2014 by szantosz (1 review written)

I booked a car with Car Del Mar in 2010 and in 2014 for my first and second trip to Iceland. I choose them first in 2010 because they offered a free cancellation and no excess. I just went for the best price but I wanted no excess anyway in Iceland where roads and weather conditions are dangerous (not to mention the volcanic eruption in 2010 so free cancellation was essential as well). Booking was easy and quick enough for me. They confirmed my bookings in a day (not in 3 days). All Information… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview