Car Del Mar Reviews - www.cardelmar.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Car del Mar rip off - did not provide car that was...”

Written on: 24/05/2016 by JerylW (1 review written)

We paid to have a car the equivalent of a Hyundai i20 which has seating for 5 people as per Car del Mar's website. Instead we got a Fiat Panda (seating for 4) complete with a dropping off number plate which we had to make a temporary fix to ourselves. We had to put our 2nd case on the back seat which could have been an issue if there had been back seat passengers. We complained to the car hire agent at Heraklion airport who said that an i20 equivalent was not available but would phone us when… Read Full Review

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★☆☆☆☆

“Complete RIP OFF AVOID”

Written on: 31/03/2016 by hammy111 (1 review written)

Paid Car Del Mar for car rental and extra insurance, Rental on arrival was with GOLDCAR (another rip off), Had to leave credit card details with Goldcar for fuel charge if we didn't return car full of fuel which we did. . We had paid CAR DEL MAR £130.00 FOR HIRE, THEN GOLDCAR HAVE TAKEN £161.00 OFF MY C/CARD. Cant get no sense out of either of them. This must be the same company under umbrella, ripping off customers, will not be using them again… Read Full Review

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★☆☆☆☆

“Car Rental from Hell”

Written on: 29/02/2016 by Curranyf208 (1 review written)

Short story - 2 hours after I picked up my rental car booked via CarDelMar from Hertz, I was told the contract based on which I took the car, and the zero insurance policy I thought I purchased didn't really exist, because of some system issue/lack of confirmation. The local partner, Hertz (and not some dodgy firm with poor systems) and I were blamed for going ahead with the rental and left to deal with each other directly, all done in a very abrupt, rude and unhelpful way. Some of the issues… Read Full Review

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★☆☆☆☆

“BE CAREFUL THEY'LL RIP YOU OFF!”

Written on: 25/02/2016 by DavidFrench01 (1 review written)

ZERO STAR RATING, WORSE THAN TERRIBLE! I rented a car through Cardelmar in France last September and took extra insurance with them for peace of mind.I then made a claim because of a scratch on the car, for which Cardelmar said they will credit my account within 2 weeks. That was in November 2015. I have made endless phone calls and sent numerous emails to various customer service telephone numbers and emails. They have reopened my ticket online several times, claim they attempted to make a… Read Full Review

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★☆☆☆☆

“Faked free cancellation policy”

Written on: 19/02/2016 by Medina80 (1 review written)

I have placed a reservation of a car at the heathrow airport in early-Jan. However, it turned out that I have changed the schedule and cancelled the reservation. Though I have already paid £42 for the rental, I have received their email for confirmation of the cancellation and mentioning I will get the refund. And I have called their customer hotline to ask for the refund as I have not yet got the refund but it's already mid-Feb. The CarDelMar staff has promised I will get the refund in few… Read Full Review

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★☆☆☆☆

“Scandlous car rental ”

Written on: 02/02/2016 by LouL8809 (1 review written)

I booked a car last minute with cardelmar, receive their confirmation, call their partner to know how to get there from the airport and they told me on phone that they did not have any car available and not to come. CardelMar charge me and it's been two month I am in the process to get reimbursment. Last news, they said that their partner had car available and that I did not show up. They are lyers and can not be truster. They used the fact that most people are not carefull enough with their… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS - TWO DEFECTIVE CARS IN SOUTH AFRICA”

Written on: 21/01/2016 by LaurelWren (1 review written)

After driving the car from airport to hotel, the first car did not start on the second day of rental. Was told replacement car would arrive shortly. Spent all day at hotel waiting for replacement to arrive. Had to cancel activities, and in the afternoon, had to pay for taxis to visit the city. That evening replacement car finally arrived. Second day we take out replacement car and after driving for a few hours, we discover it is faulty. Call local supplier all day for replacement, they rarely… Read Full Review

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★☆☆☆☆

“Dont use - left us in south africa with no car and a baby!”

Written on: 14/01/2016 by candiceconstance (1 review written)

Requested a car and only received notification that the booking could not be confirmed a few days before xmas. No company had any cars and car del mar couldn't care less - suggest you give them a wide berth. When I complained they were not remotely interested… Read Full Review

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★★☆☆☆

“was ripped offf”

Written on: 03/12/2015 by pookybabe (1 review written)

I hired a car via Car Del Mar on the website to pick up from Goldcar Europa it was supposed to be a Duke although I am aware that in the small print they can give you another vehicle. We didnt get a Duke although we were told he had one, then litterally 5 mins later informed us that he was mistaken and he didnt have one. Although, when we got outside there were 3/4 Dukes in the compound. We paid everything with a debit card on line and like others decided to take up the extra insurances to… Read Full Review

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★☆☆☆☆

“Never pay refunds”

Written on: 20/11/2015 by Kendrickz1968 (1 review written)

Overcharged on site by rental company in Croatia. Cardelmar agreed to refund EUR80, but still have not paid. Rented the car 4 months ago! Terrible after service and closed my complaint ticket so I can't even follow it up with any messages to then. Never answer the phone. Avoid… Read Full Review

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★☆☆☆☆

“Takes Too long to get a refund - Avoid this company ”

Written on: 11/11/2015 by Donovanx103 (1 review written)

Booked a car for Iceland in August, I was assured I had a car with excess protected , paid over 600 Euros in resort for a stone chip which I am still waiting to be refunded. car Del mar tell me they refunded on 26th Oct and can take 20 days for a bank transfer from Germany to England. They are cheap but there is a reason! shocking aftersales service. Car Del Mar feel free to contact me as I can't email you once you 'close' a case… Read Full Review

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★☆☆☆☆

“Nightmare company”

Written on: 09/11/2015 by daaabart (2 reviews written)

we rented a car from this company...tried to phone ahead to say we had been delayed...they had given us an out of date number..so arrived to NO Car...the agency Green Motion at Stansted kept my Wife ..who has advanced Alzheimer's and Iwaiting for an hour and a half,,,then told us to go away ! Green motion have confirmed that they made no charges but cannot get our PREPAYMENT back fem Car Del Mar...they just send one emails asking for copies of THEIR OWN hire agreement bank statements police… Read Full Review

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★☆☆☆☆

“BISMILLAH LADIES DRIVING SCHOOL”

Written on: 01/11/2015 by Simmonsnj92 (1 review written)

Review Review about Bismillah Ladies Driving School Co UK and its worst lady driving instructor. Is it allowed the instructor can send and receive text while taking driving lesson to a student? Is it not illegal to talk during a driving lesson and same time sending or receiving text in the phone to her family? That is what happened to me. I have paid to have driving lessons with the Bismillah Ladies Driving School Co UK and feel I have been taken for a ride. I have wasted nearly on 30… Read Full Review

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★☆☆☆☆

“Absolute Disgrace - terrible Company”

Written on: 01/11/2015 by Sanaa193 (1 review written)

Booked a car to collect from Bergamot Airport, all confirmed a month prior and advised to collect vehicle via LOCAUTO, when I arrived there was no car, it had been rehired out as I was an hour late, spoke to car deal mar but weren't interested. Locauto said they had no more cars and it was there right to hire out. Called at Hertz opposite and they had advised it always happens And they haven't had any cars all day!! Needless to say with three young children and a two hour journey it cost me a… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 17/10/2015 by jtBanks61 (1 review written)

i booked via car del mar a car at Alghero airport, the prepaid price was convenient so I decided to give it a try despite all bad reviews on internet, my mistake. when I picked up the car at the agency (target rent) they kindly asked me 3 times if I wanted to extend the insurance but I refused given the price: 25 euro a day!!! so they asked me 1390 euro deposit which exceeded my cc limit. but there was a workaround for this, paying the additional insurance at the 25 euro a day would allow to… Read Full Review

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★☆☆☆☆

“I booked a car for my annual holiday. Car Del Mar...”

Written on: 08/10/2015 by GunnarCaldwell (1 review written)

I booked a car for my annual holiday. Car Del Mar forwarded the information that the car was booked through Record Go. Prior to my booking I double checked with Car Del Mar via telephone that ALL insurance charges were covered and I would have no additional payments at the airport, they assured me that this was the case. I received an email from Car Del Mar one day prior to departure stating that the rental partner "possibly" was not informed that Car Del Mar covered the insurance and they… Read Full Review

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★☆☆☆☆

“THEIVES”

Written on: 22/08/2015 by Beckettf207 (1 review written)

OMG Avoid this company at all costs I have paid dearly for using this shocking company. Left stranded at Marseille airport with my wife two children and suite cases. I made many attempts to contact them regarding questions I needed answering before leaving, via email and telephone left messages. No replies whatsoever. Made the mistake of travelling and trusting everything to be OK. What a mistake. Left with no car and had to pay a lot more to hire from another company. 11 days back and still… Read Full Review

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★☆☆☆☆

“cant give no stars steer well clear”

Written on: 19/08/2015 by christoo5 (1 review written)

finally after 5 months car del rip off paid my money back from there agents whom they failed to inform that i had already paid for my car hire. and surprise surprise it was short and no compensation to cover the costs incurred from the credit card interest dont even think about hiring a car car from this lot!!!!!!… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 08/08/2015 by KiraPreston245 (1 review written)

I can hardly bear to waste time explaining why you shouldn't use them. Here we go. Too few staff, so the wait at Barcelona airport was over an hour, just to get to the rental desk, which is off airport. Too few staff, so a two hour wait once we got there to pick up the car. When we returned, we waited an hour to hand the keys back and get a lift back to the airport (they only have one bus and one driver for both terminals), so we barely made our flight. The car was not as advertised, a Kia not… Read Full Review

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★☆☆☆☆

“rip off ”

Written on: 18/06/2015

paid for a car hire in alghero, when we arrived said had no request from car del mar but would honour agreement because I had a voucher, then charged my credit card euro 300, car del mar have had all my details but still awaiting a response. steer well clear of this non car hire company!!!… Read Full Review

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