Car Del Mar Reviews - www.cardelmar.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“they owe me £600!!! - avoid this company ”

Written on: 22/08/2016 by gstaylor25 (1 review written)

Hired a car in Tenerife at Easter and all went to plan. Unfortunately I had an accident and inline with their policy I paid £600 excess which under the contract I could reclaim on my return. They accepted my claim but have never paid. I have tried and tried but they have never explained why no payment. They have even given me a reference number for a payment they have never made which is bizarre behaviour. Customer services says they will contact me and have escalated to their accounts dept… Read Full Review

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★☆☆☆☆

“My flight was redirected. They cancelled my car and...”

Written on: 03/08/2016

They are awful! Avoid this company like the plague. My flight was delay and then mid-flight redirected to another airport. I tried multiple times to call and tell them I was running late but no one answered. Then next day after 10 attempts I was able to speak to someone however by then they had cancelled my booking and refused to give me either a car or a refund! They are the skum of the earth!… Read Full Review

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★☆☆☆☆

“NIGHTMARE IN SYDNEY”

Written on: 29/07/2016 by qrMolloy250 (1 review written)

Went to the funeral of my partners father and there was no car, instructions of where to go to pick up the vehicle and ended up getting a taxi and hiring a car from Hertz in the city. The funds had been taken from my card and although the deal was reasonable I would rather have paid extra. When I returned to the UK no one would speak to me from Car Del Mar including the German office although I had e-mail evidence to prove I was in the right. My work has been travelling internationally and… Read Full Review

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★☆☆☆☆

“disgraceful company who should not be in business”

Written on: 27/07/2016 by Skylar74 (1 review written)

I arrived in Kefalonia with my two young daughters late at night. I had booked with a debit card online and because I forgot to take a credit card I was refused the use of the car. There was a excess which I offered to give in CASH and also offered my debit card. They still refused to give us the car so at 11pm at night stranded with two young daughters we walked out of the shop with another couple arguing with them saying they had been tricked. When we walked out of the shop and being told a… Read Full Review

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★☆☆☆☆

“Appalling service. Will never us this company again”

Written on: 27/07/2016 by Robduggan (1 review written)

My flight was cancelled by Easy Jet. I advised Car del Mar call centre immediately. They were very offhand in their response and refused to discuss even a postponement or rescheduling of the booking. I complained via the web site and received a response that I was a no show at the car rental company. This is absolutely untrue and they are aware that I contacted them straight away after my flight was cancelled. I hire from a great many companies in various countries and will ensure that I never… Read Full Review

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★☆☆☆☆

“Stay away from this broker”

Written on: 19/07/2016 by Cruessimuesi (2 reviews written)

This is a nightmare broker to deal with. Their partner did not have a car for us Italy. We had to rent from different agency the next day and had to pay AGAIN for our car rental. Trying to get back the charges for this second rental and the costs for a taxi is proofing to be a nightmare. Car Del Mar do not seem to understand that the contract is between us the buyer and Car Del Mar and not the rogue rental agency (joyrent.it). The claim's process is set up in order to frustrate the client to no… Read Full Review

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★☆☆☆☆

“Car del Mar rip off - did not provide car that was...”

Written on: 24/05/2016 by JerylW (1 review written)

We paid to have a car the equivalent of a Hyundai i20 which has seating for 5 people as per Car del Mar's website. Instead we got a Fiat Panda (seating for 4) complete with a dropping off number plate which we had to make a temporary fix to ourselves. We had to put our 2nd case on the back seat which could have been an issue if there had been back seat passengers. We complained to the car hire agent at Heraklion airport who said that an i20 equivalent was not available but would phone us when… Read Full Review

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★☆☆☆☆

“Complete RIP OFF AVOID”

Written on: 31/03/2016 by hammy111 (1 review written)

Paid Car Del Mar for car rental and extra insurance, Rental on arrival was with GOLDCAR (another rip off), Had to leave credit card details with Goldcar for fuel charge if we didn't return car full of fuel which we did. . We had paid CAR DEL MAR £130.00 FOR HIRE, THEN GOLDCAR HAVE TAKEN £161.00 OFF MY C/CARD. Cant get no sense out of either of them. This must be the same company under umbrella, ripping off customers, will not be using them again… Read Full Review

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★☆☆☆☆

“Car Rental from Hell”

Written on: 29/02/2016 by Curranyf208 (1 review written)

Short story - 2 hours after I picked up my rental car booked via CarDelMar from Hertz, I was told the contract based on which I took the car, and the zero insurance policy I thought I purchased didn't really exist, because of some system issue/lack of confirmation. The local partner, Hertz (and not some dodgy firm with poor systems) and I were blamed for going ahead with the rental and left to deal with each other directly, all done in a very abrupt, rude and unhelpful way. Some of the issues… Read Full Review

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★☆☆☆☆

“BE CAREFUL THEY'LL RIP YOU OFF!”

Written on: 25/02/2016 by DavidFrench01 (1 review written)

ZERO STAR RATING, WORSE THAN TERRIBLE! I rented a car through Cardelmar in France last September and took extra insurance with them for peace of mind.I then made a claim because of a scratch on the car, for which Cardelmar said they will credit my account within 2 weeks. That was in November 2015. I have made endless phone calls and sent numerous emails to various customer service telephone numbers and emails. They have reopened my ticket online several times, claim they attempted to make a… Read Full Review

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★☆☆☆☆

“Faked free cancellation policy”

Written on: 19/02/2016 by Medina80 (1 review written)

I have placed a reservation of a car at the heathrow airport in early-Jan. However, it turned out that I have changed the schedule and cancelled the reservation. Though I have already paid £42 for the rental, I have received their email for confirmation of the cancellation and mentioning I will get the refund. And I have called their customer hotline to ask for the refund as I have not yet got the refund but it's already mid-Feb. The CarDelMar staff has promised I will get the refund in few… Read Full Review

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★☆☆☆☆

“Scandlous car rental ”

Written on: 02/02/2016 by LouL8809 (1 review written)

I booked a car last minute with cardelmar, receive their confirmation, call their partner to know how to get there from the airport and they told me on phone that they did not have any car available and not to come. CardelMar charge me and it's been two month I am in the process to get reimbursment. Last news, they said that their partner had car available and that I did not show up. They are lyers and can not be truster. They used the fact that most people are not carefull enough with their… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS - TWO DEFECTIVE CARS IN SOUTH AFRICA”

Written on: 21/01/2016 by LaurelWren (1 review written)

After driving the car from airport to hotel, the first car did not start on the second day of rental. Was told replacement car would arrive shortly. Spent all day at hotel waiting for replacement to arrive. Had to cancel activities, and in the afternoon, had to pay for taxis to visit the city. That evening replacement car finally arrived. Second day we take out replacement car and after driving for a few hours, we discover it is faulty. Call local supplier all day for replacement, they rarely… Read Full Review

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★☆☆☆☆

“Dont use - left us in south africa with no car and a baby!”

Written on: 14/01/2016 by candiceconstance (1 review written)

Requested a car and only received notification that the booking could not be confirmed a few days before xmas. No company had any cars and car del mar couldn't care less - suggest you give them a wide berth. When I complained they were not remotely interested… Read Full Review

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★★☆☆☆

“was ripped offf”

Written on: 03/12/2015 by pookybabe (1 review written)

I hired a car via Car Del Mar on the website to pick up from Goldcar Europa it was supposed to be a Duke although I am aware that in the small print they can give you another vehicle. We didnt get a Duke although we were told he had one, then litterally 5 mins later informed us that he was mistaken and he didnt have one. Although, when we got outside there were 3/4 Dukes in the compound. We paid everything with a debit card on line and like others decided to take up the extra insurances to… Read Full Review

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★☆☆☆☆

“Never pay refunds”

Written on: 20/11/2015 by Kendrickz1968 (1 review written)

Overcharged on site by rental company in Croatia. Cardelmar agreed to refund EUR80, but still have not paid. Rented the car 4 months ago! Terrible after service and closed my complaint ticket so I can't even follow it up with any messages to then. Never answer the phone. Avoid… Read Full Review

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★☆☆☆☆

“Takes Too long to get a refund - Avoid this company ”

Written on: 11/11/2015 by Donovanx103 (1 review written)

Booked a car for Iceland in August, I was assured I had a car with excess protected , paid over 600 Euros in resort for a stone chip which I am still waiting to be refunded. car Del mar tell me they refunded on 26th Oct and can take 20 days for a bank transfer from Germany to England. They are cheap but there is a reason! shocking aftersales service. Car Del Mar feel free to contact me as I can't email you once you 'close' a case… Read Full Review

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★☆☆☆☆

“Nightmare company”

Written on: 09/11/2015 by daaabart (2 reviews written)

we rented a car from this company...tried to phone ahead to say we had been delayed...they had given us an out of date number..so arrived to NO Car...the agency Green Motion at Stansted kept my Wife ..who has advanced Alzheimer's and Iwaiting for an hour and a half,,,then told us to go away ! Green motion have confirmed that they made no charges but cannot get our PREPAYMENT back fem Car Del Mar...they just send one emails asking for copies of THEIR OWN hire agreement bank statements police… Read Full Review

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★☆☆☆☆

“BISMILLAH LADIES DRIVING SCHOOL”

Written on: 01/11/2015 by Simmonsnj92 (1 review written)

Review Review about Bismillah Ladies Driving School Co UK and its worst lady driving instructor. Is it allowed the instructor can send and receive text while taking driving lesson to a student? Is it not illegal to talk during a driving lesson and same time sending or receiving text in the phone to her family? That is what happened to me. I have paid to have driving lessons with the Bismillah Ladies Driving School Co UK and feel I have been taken for a ride. I have wasted nearly on 30… Read Full Review

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★☆☆☆☆

“Absolute Disgrace - terrible Company”

Written on: 01/11/2015 by Sanaa193 (1 review written)

Booked a car to collect from Bergamot Airport, all confirmed a month prior and advised to collect vehicle via LOCAUTO, when I arrived there was no car, it had been rehired out as I was an hour late, spoke to car deal mar but weren't interested. Locauto said they had no more cars and it was there right to hire out. Called at Hertz opposite and they had advised it always happens And they haven't had any cars all day!! Needless to say with three young children and a two hour journey it cost me a… Read Full Review

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