Car Del Mar Reviews - www.cardelmar.com

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★★★☆☆
2.7 / 5
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Latest Reviews

★☆☆☆☆

“Do not use ”

Written on: 13/07/2014 by Likesholidaytrips (1 review written)

Avoid booking your car hire abroad with this company. It appears they subcontract with care hire companies in different locations. I booked a care with Car Del Mar to collect at Kefalonia airport. Firstly they did not pass on my arrival details to the care hire company (Cars4U) at the airport. I paid Car Del Mar extra for full insurance so that I would not be liable for any excess charges. Cars4U would not release the hire car unless I paid them a further 70 euros for insurance and said that… Read Full Review

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★☆☆☆☆

“Untrustworthy”

Written on: 27/06/2014 by EmersonGonzalez (1 review written)

- Took my money and never paid the car rental agency. - Did not take into account the one way rental fee in the pricing of the vehicle. - Did not send the rental confirmation to my email. - Customer service operating hours for the USA is 3am to noon Eastern Time, or midnight to 9am Pacific time. If you want a stress free rental experience DO NOT use CarDelMar. Clearly their system, including customer service, is lacking the most basic of functions for a company the professes to be a global… Read Full Review

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★☆☆☆☆

“TOTAL RIPOFF ”

Written on: 24/06/2014 by 488McCarty (1 review written)

I booked a car with CAR DEL MAR a day before travelling to South Africa. As soon as I booked the car I received an email telling me they could not guarantee a car but would let me know within 3 working days. I had booked the car at 1am on a Sunday. First thing in the morning I emailed them to cancel the booking as I was travelling with a baby and needed to ensure I had a car. I also completed a booking cancellation request and tried to call the office as well which was closed for the day. The… Read Full Review

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★☆☆☆☆

“They are not trustworthy”

Written on: 19/05/2014 by Forsyth1991 (1 review written)

They have cancelled my reservation after it was confirmed, because they "did not have a car" but still took the money out of my card. It is already 10 days I am sending them emails and there is no response. I got them once via phone, but nothing has changed. Not a good company, do not go with them… Read Full Review

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★☆☆☆☆

“I've hired cars dozens of times in the US through...”

Written on: 23/04/2014 by owdrey (1 review written)

I've hired cars dozens of times in the US through third-party companies, and have never experienced such a pointless one. When I agreed on the price, I never imagined I would be charged an additional one-way fee once I picked up my rental at the car company. I clearly indicated in my search that the rental was going to be one-way, so why would I imagine I'd be charged an additional 60 euros later? The car ended up being extremely expensive, and I believe Car del Mar was not upfront about excess… Read Full Review

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★★★★★

“Great value, no problems in 3 bookings so far.”

Written on: 31/03/2014 by 333Blackwell (1 review written)

I've used CarDelMar three times now, always collecting from and returning to an airport, and am fairly confident I've always got the best price (even when booking at very short notice just a few days in advance). In each case, CarDelMar has saved me money on both the published cost of hire (from two different hire companies) and on Fully Comprehensive Insurance cover. There's nothing as satisfying as being able to decline the hire companies over-priced sover when it's offered at the desk… Read Full Review

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★★★★★

“really good experience”

Written on: 13/03/2014 by Ngresty30 (1 review written)

I had no problems with car del mar the car was great and so was the service. when i did have a problem (which was my own fault) they were able to fix it for me. I then received confirmation of this via email which put my mind at rest… Read Full Review

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★★★★☆

“Great prices and great cars”

Written on: 12/03/2014 by incombus (1 review written)

I have always relied on Car del Mar to book my cars anywhere in Europe, I find their customer service extremely helpful. Yes, the price I was quoted for was not available, that was a bit the downside, but when I got in touch with their customer service they were extremely helpful and gave me a valid alternative that wasn't too far from the first pricing and the type of car. Also the fact that you can cover yourself completely with an insurance with no excess means that you have a complete… Read Full Review

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★★★★☆

“All went totally smoothly”

Written on: 12/03/2014 by Larson356 (1 review written)

I booked a car through Cardelmar from London City Airport which I found on a price comparison site. Booking process was simple and intuitive. It was a very competitive price for a one day booking, cheaper than others I'd found from the same location. I thought I'd give it a go not having booked through Cardelmar before. Not much to say other than that it all went very smoothly. There were no issues on picking up the car - it was Hertz and they had the booking and all relevant information… Read Full Review

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★★★★☆

“Hassle free and excellent value.”

Written on: 12/03/2014 by uncleyacov (1 review written)

I recently used Car Del Mar for the first time and was very happy with the results. I needed a long-term rental in South Africa and they offered by far the best price and options through Avis. When I arrived I was given a brand new car, which I promptly covered in dust. To be honest, I cannot remember much about the process, which, if you think about it, is a great review!! I will happily use them again in the future… Read Full Review

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★★★★★

“Excellent service with best local partner”

Written on: 07/03/2014 by szantosz (1 review written)

I booked a car with Car Del Mar in 2010 and in 2014 for my first and second trip to Iceland. I choose them first in 2010 because they offered a free cancellation and no excess. I just went for the best price but I wanted no excess anyway in Iceland where roads and weather conditions are dangerous (not to mention the volcanic eruption in 2010 so free cancellation was essential as well). Booking was easy and quick enough for me. They confirmed my bookings in a day (not in 3 days). All Information… Read Full Review

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★★★★★

“car del mar car hire iceland”

Written on: 05/03/2014

car del mar booking was very easy and the instructions were simple to follow, especially the further advice on the full insurance options and why there was no need to pay anything further locally… Read Full Review

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★★★★☆

“Very Pleasant Experience”

Written on: 05/03/2014 by nitrammaharg (1 review written)

Like most people I tend to search for car hire by price. Mine was a short term rental at Stansted, and Car del Mar offered the best rate for the class of car I wished to book. I had no nasty surprises, the car was as booked, brand new and waiting at the rental partner Green Motion. All communication of price, terms and conditions was clear, I had a trouble free rental. Thanks… Read Full Review

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★★★★★

“Car Del Mar (Thailand)”

Written on: 05/03/2014 by SaiLangKham (1 review written)

I have used Car Del Mar for many years in Chiang Mai, Thailand though, these days, I have my own car and only need their services when I am far from that city. I can only remember one slight hiccup and that was in November 2010 when the local supplier (Thai Rent A Car) had not received notification from their Bangkok Office. When the booked car did not arrive at the apartment I phoned and after a few minutes they discovered what had happened. They apologised, told me that no car of that… Read Full Review

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★★★★☆

“cardelmar car hire in Barbados”

Written on: 04/03/2014 by TerryB1 (0 reviews written)

I hired a car for 10 days in Barbados. The car was good quality and booking requirements met exactly as specified. The local agent was very helpful and pick up drop off was very efficient. Overall I am very happy with the service provided… Read Full Review

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★☆☆☆☆

“Avoid at all cost”

Written on: 08/11/2013 by neveragain765 (1 review written)

I was charged much more than what I was quoted AND I was charged for an extra day. I was actually back in Canada that day. I tried getting a refund but their web site is made in a way that you just give up at some point. As an example, they did reply to my refund request where I explained that I was charged an extra day, even though the car was back at 6:30 AM. I even sent my flight schedule to prove I left that day. They sent me a reply asking me to send a picture of the damage on the car and… Read Full Review

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★☆☆☆☆

“DO NOT TRUST”

Written on: 22/10/2013

This company is to be avoided at anytime - At face value this company appeared to be well priced. Their local agent took on my credit card airport taxes charges of €120.00 . At no point was I informed of this, by Car del Mar. Their customer services department was quick to respond and inform me that everything was clearly stated in the terms and conditions. This was not the case. My recent trip to Sicily was ruined by an accident caused by a third party pulling out of a side road and… Read Full Review

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★☆☆☆☆

“The worst company!”

Written on: 29/09/2013 by traveler75 (1 review written)

If you don't want to have a bad experience on your vacations, then avoid this company. I made a reservation with them, I received an email saying that they would contact me in three business days, they never did. I called them, it was very difficult to reach someone, because they never answer the phone, and when I finally found someone, he told me that everything was ok and I was going to receive an email with the confirmation on the same day, but I never did. I spent two days trying to talk to… Read Full Review

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★☆☆☆☆

“DELIBERATELY CONCEALED CHARGES”

Written on: 12/09/2013 by dpm75 (1 review written)

It would appear that Car det Mar have added some terms to the contract after the price has been agreed and payment has been made. It is completely unacceptable to change the price of the car hire by approximately 30% after the booking process has been completed. You this is contrary to the provisions of the Sale of Goods and services Act 1974. It would appear that Car del Mar are relying on the possibility of the customer noticing this concealed term and potentially cancelling the agreement. If… Read Full Review

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★☆☆☆☆

“Avoid them!!!!!!!!!!”

Written on: 09/09/2013 by chrystiann (1 review written)

Our credit card was charged in August 2013 for 500eur, 2 weeks before the pickup day, and on the day of arrival a lady from Sicily By Car (Car del Mar representative) told us that there in no car for us, Car del Mar did not send them any information about my booking!!!! So I was left alone in the hot season at the airport, no help from anybody. The phone number which they gave on my booking was inalid!!!! After two weeks since my claim my money were sent back to my card, but come on - they are… Read Full Review

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