Car Hire from Hell!

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Budget Car Rental
★☆☆☆☆
1.3
7.0% of users recommend this
  • Customer Service

  • Value For Money

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Willoughbyqt288's review of Budget Car Rental

“Car Hire from Hell!”

★☆☆☆☆

written by Willoughbyqt288 on 02/09/2015

Hired a car from Budget at Edinburgh airport. The receptionist was pleasant enough but didn't go into much detail about the hire. Unfortunately, I arrived with my wife and two young children at night so couldn't check out the state of the car myself as there was no-one from Budget to do so. However, the inside was really dirty (bits of paper and bread crumbs on the seat)which should have warned me. In the morning I saw that the car had a very slow puncture but when I phoned to have this sorted I was told the hire did not cover this and had to make my own arrangements which I managed to do eventually(but imagine being stuck on the M8 in the freezing January rain with a 3 year-old in the back!)When I eventually returned the car a few days later the staff were only too eager to check out the car and, lo and behold!, they found scratches on two tires which they said was down to me and I had to fork out another £200+ . My advice is that if you hire a car from Budget ensure that you ask what you are covered for and DO NOT take the car without having it checked out by Budget staff. Better still, get a car somewhere else!

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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