written by Kennedik185 on 26/08/2014
We rented a small car in ChristChurch and to return it in Queenstown 4 days later. We were quoted $311NZ. I returned the car and was told I had to fill the tank eventhough the manager said there was nothing in the contact that specified that and the rental agent had not told us. The response was "... a rental agent can't be expected to remember everyting...". That's not the worst. I had no idea extra charges were coming until I saw the credit card bill. The $311NZ was billed at $478NZ to my credit card. No disclosure up front or when the car was dropped off. In response to my credit car dispute I found there were fees, charges and assessments I had no idea would be charged. They were secretly added to the bill unbeknown to me.
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