Budget Car Rental Review

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Budget Car Rental
★☆☆☆☆
1.3
7.0% of users recommend this
  • Customer Service

  • Value For Money

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Kennedik185's review of Budget Car Rental

“We rented a small car in ChristChurch and to return it...”

★☆☆☆☆

written by Kennedik185 on 26/08/2014

We rented a small car in ChristChurch and to return it in Queenstown 4 days later. We were quoted $311NZ. I returned the car and was told I had to fill the tank eventhough the manager said there was nothing in the contact that specified that and the rental agent had not told us. The response was "... a rental agent can't be expected to remember everyting...". That's not the worst. I had no idea extra charges were coming until I saw the credit card bill. The $311NZ was billed at $478NZ to my credit card. No disclosure up front or when the car was dropped off. In response to my credit car dispute I found there were fees, charges and assessments I had no idea would be charged. They were secretly added to the bill unbeknown to me. 

  • May 2014

    Date of hire (month/year)

  • Christchurch New Zealand

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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