AVIS car, PENANG, MALAYSIA - PROFIT OVER SAFETY

Avis Car Hire
★☆☆☆☆
1.4
10.0% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Avis Car Hire

“AVIS car, PENANG, MALAYSIA - PROFIT OVER SAFETY”

★☆☆☆☆

written by on 03/08/2014

We were stuck in 36C heat in 90% humidity for 3 hours with a Toyota Camry from AVIS that broke down. We could have had a serious accident driving at speed on a very busy road. The car just stopped within seconds after the warning lights started flashing. The replacement car given had more than 153,000 km mileage on it.

When we booked we were not told that the excess amount is MYR20,000, which circa £4,000. We had to pay an additional circa £5 a day when collecting the car, above the quoted rental price (was inclusive of insurance), to get additional insurance to reduce the excess amount to MYR2,000. For old cars, this is a ridiculous amount.

I have lived in more than 10 countries, due to job mobility. I have seen absurdity, but from an international company like AVIS, this is really shocking and disappointing. Please be careful when booking with AVIS in Malaysia. They are obviously driving profit over safety.

  • July 2014

    Date of hire (month/year)

  • Penang, Malaysia

    Country & City of hire

  • Poor

    Condition of vehicle

  • Value For Money

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