shocked once again

★☆☆☆☆
1.3 / 5
10% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Avis Car Hire

★☆☆☆☆

“shocked once again”

Written on: 01/10/2013

went to Orlando on holiday and booked with Avis through British Airways..
I asked British airways to check that every insurance I would need was included as i had used Avis before and got ripped off,, they phoned Avis themselves to check and came back with a yes to all insurances

so arrived at Avis desk in Orlando airport only to be told they didn't have the car I asked for but I could upgrade at $15 per day which I said I want the car I had paid for he then dropped price to $7 per day and I still refused so I finished up with car in same group according to him then I was told I needed more insurance and when I explained to him that Avis UK said I had full insurance he said I was missing some which they didn't include this end so ended up paying a extra $106 for peace of mind

then when I got to car it was way to small for 3 adults and 3 large cases so ended up at Avis garage desk and when I told them I needed a bigger car and had asked for a ford escape from the start he produced the very same car I was already told they didn't have so totally screwed up start of what should have been a great holiday....short story is stay well clear of this lot in Orlando major rip off

  • 09/2013

    Date of hire (month/year)

  • Orlando

    Country & City of hire

  • Good

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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