Misleading-advertising & poor customer service

★☆☆☆☆
1.4 / 5
11% of users recommend this
  • Customer Service

  • Value For Money

Avis123's review of Avis Car Hire

★☆☆☆☆

“Misleading-advertising and poor customer service”

Written on: 27/09/2013 by Avis123 (1 review written)

Oxford
I used to hire with Budget - they offered an excellent service.
Avis bought them out. I hire regularly and became a "Preferred Customer".
The car rental went from £29, to £41 - such was my reward for being a "Preferred Customer"

I wrote to customer service - got no reply.
I wrote again, and again, and again - but they have never answered.

With Budget you dealt with human beings and their service was faultless.
Avis have turned out so bad I now hire with Thrifty.

Why does their customer service not answer emails? Is this "legal"? It is false advertising as there is NO service.

  • 2013

    Date of hire (month/year)

  • Oxford

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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