credit card unseen charges

★☆☆☆☆
1.4 / 5
10% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Avis Car Hire

★★☆☆☆

“credit card unseen charges ”

Written on: 15/09/2013

I rented a car from Avis in Fort Myers, only to find unexpected charges on my card when I got back home.
The charge was for £120.00 worth of extra insurance that I was unaware had been added to the rental agreement I signed.
Moral of story - Trust no-one and take time to read and understand what you are signing.
We go to florida once or twice every year and this is the first time I have been caught out like this ( also the first time I have used Avis).
As you can imagine it is the last time I or any of my family will use Avis.

Also got ripped off on fuel, the travel agent said in writing that a full tank of fuel was included, but Avis's rental agreement required us to return the car full, therefore no tank of fuel included.

The daft thing is, if I had been offered the insurance instead of it being added without my knowledge, I would have purchased it. I hate being ripped off!

  • July 2013

    Date of hire (month/year)

  • US Florida, Fort Myers

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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