Written on: 18/08/2013
Arrived in Toulouse to pick up a pre-paid car. Was sold some extra insurance for €16. Explicitly checked that was €16 not €60 and that if I returned the car full of petrol I would only paid €16. This was confirmed so I signed contract.
Received car in filthy condition, but otherwise okay. Returned home to a bill for €130.
When queried with Avis they wil not accept that I was mis advised and are hiding behind the legal contract over good customer service. Recommend using any other car hire provider to avoid being ripped off in this way.
As rated by real users
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