Dishonestly charging for extras declined verbally

★☆☆☆☆
1.4 / 5
11% of users recommend this
  • Customer Service

  • Value For Money

bs120654's review of Avis Car Hire

★☆☆☆☆

“Dishonestly charging for extras declined verbally”

Written on: 08/07/2013 by bs120654 (1 review written)

Rented a car at Boston Logan on 18th June. This is a trip I make regularly, pre-booking a car in Europe. I always make it clear to the agent that I do not require any extra, or extra insurance. This time the agent (who was actually a manager) went through the normal routine, and I again made it clear that I didn't want any extras. He then gave me the electronic form to accept/decline, and a few weeks later I find that I accepted some extra charges. He must have known he was doing this, and that I might not notice. Well, he succeeded in deceiving me, but if this is how customer service at Avis works, I go elsewhere in future.

  • June 2013

    Date of hire (month/year)

  • Boston Logan airport

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Pollybacktofront's Response to bs120654's Review

Written on: 12/08/2013

Contact Watchdog and Rip Off Britain, I have.

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