Endless call waiting, 1 hour on hold in UK

★☆☆☆☆
1.3 / 5
10% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Avis Car Hire

★★☆☆☆

“Endless call waiting, 1 hour on hold in UK”

Written on: 21/06/2013

They obviously don't want your business. Tried to extend car hire by one week. Only way to do this is through local depot where you collected car. Central reservations, website, etc. cannot amend your booking. Central reservations answer calls within a few minutes. Local hire office - on hold for 30 minutes to premium rate, no answer and sent back to central switch board. Held again for another 30 minutes premium rate... Still no answer. Over an hour on hold on premium rate numbers ad still no answer!!! What a ridiculous way of doing business. Not a one off either, had this before. Does anyone at "Avis customer service" care. Clearly not.

Only one person in the whole of Avis worldwide can change your booking.... Pathetic set up for an international company.

  • June 2013

    Date of hire (month/year)

  • Gatwick

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Expert32's Comment

Written on: 21/06/2013

Even worse, they advise you can email them instead direct and they will call you back. I was told by their office staff at Gatwick when i ended up driving 90 miles to them to amend the booking that this email address is only monitored ONCE A DAY!... Usually first thing in the morning. Avis you truly are a joke in your industry.

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