AVIS FARO: not telling customer what's on the contract

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10.4% of users recommend this
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  • Value For Money

eh2006re's review of Avis Car Hire

★☆☆☆☆

“AVIS FARO: not telling customer what's on the contract ”

Written on: 26/03/2013 by eh2006re (1 review written)

Well, I had a bad experience with AVIS's Faro. as some customers complained, they just give the key and tell you where the car is located, never go out to check the car with you. When we arrived, it was later evening; it was dark on the car park apart from some road-light. My wife and I had to look carefully to have spotted a few scratch and dent and reported to the staff on the desk.

My bad luck with this FARO AVIS was that they asked me to buy a full insurance when I picked the car and I said No and explained that I already prepaid an insurance for the excess through rentalcars,com. The staff then highlighted the Collision excess on my contract. But never asked me to delete or mentioned other extra charge on the contract apart from E-Toll charge. I did not ask for optical services either.

However, when I received the invoice back in UK, I suddenly noticed the APC (Personal Assistance Cover) charge for 64.57 EUO. I have been contacting with AVIS for the refund since but they refuse to accept their mistake.

They argue that all options on the contract are payable, But, then, the "Fuel up Front Option" on my contract has not been included. This is because that I prepaid through reantalcars.com. I found that the staff at Faro is deliberately not telling customer what's on the contract and hope to get extra profit.

The staff at Faro did not ask me to sign E-toll agreement, now, they show me a copy of that, I can tell immediately that the signature is not my at all. Why do they need to forge signature if they had done their job properly?

I believe that AVIS staff at Faro station is bringing AVIS reputation down or AVIS is not good for its customers.

  • 10-17 Feb 2013

    Date of hire (month/year)

  • Faro, Portugal

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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