Deceptive Business Practices

★☆☆☆☆
1.4 / 5
11% of users recommend this
  • Customer Service

  • Value For Money

MichaelFrench3028's review of Avis Car Hire

★☆☆☆☆

“Deceptive Business Practices”

Written on: 15/01/2013 by MichaelFrench3028 (1 review written)

I had first tried to book on line via the 'Car Hire Quote and Booking' tab on their main website. The transaction failed so I called on their rental number and made an identical booking.

I made a reservation in good faith paying upfront what I thought was the full amount at £69.60 for the rental period that I thought included delivery and collection that was itemised on the booking confirmation. Two hours before delivery was due I received a call from AVIS asking for a further £30 for collection and delivery and a deposit of £78 for the car to be delivered full of fuel. A total of £108 was tokenised on my debit card. I would have cancelled at this stage because of their underhand tactics but I needed the car to catch a flight. Be warned!

Unusually, I had read the terms and conditions on the 'Car Hire Quote and Booking' tab but the terms and conditions relating to the delivery and collection I later learned is concealed on the ‘AVIS Delivers’ tab. I point out here that I actually booked over the telephone and therefore all charges should have been brought to my attention.

The car was not delivered with a full tank. I have a photograph of the gauge. I returned the car full to the brim.

I monitored my account for the next few days as they had indicated that it would be 4 days before the final bill was taken from my account. They took a payment of £69.70, the delivery and pick up was £25 and the supposed fuel usage was a further £24.75 on top of that they added VAT at 20%.

So the AVIS sales tactic is quote low and add charges later. What AVIS fail to realise is that they are alienating customers. Hear this AVIS…we your customers want honesty and transparency tell us what the cost is upfront and stop using underhand sales tactics. It is dishonest. This review is not about the sums involved it is about your dishonesty.

MY advise is go somewhere else DO NOT USE AVIS.

  • 09/10 January 2013

    Date of hire (month/year)

  • UK Scotland

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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