Written on: 23/05/2012 by Cascott (1 review written)
If you can find an alternative to Avis then go with it. I had always thought Avis was an okay company and they were the first company I went to when booking a car to get from Toronto, Canada, to upstate New York. I booked online and couldn't believe the great rate. I finalised the booking and paid using credit card. I took a screen shot of the final booking screen, as I do out of habit now, and thank god I did. When I arrived at 9am to collect my car I was told that my booking was simply a 'request' and that I should have waited for a confirmation email (apparently you have to wait even after the time you requested has passed). They did not have a car available. At this point I explained that I had already paid for the hire, even though it said so on the screen shot they still insisted that I log into my credit card online statement to show them. After this they spent around an hour on the phone, the whole time ignoring the fact that I had to get back to my hotel to check out and collect luggage and was now going to have to pay $40 on taxis even though I had paid for my car hire. 2 hours later I was told to come back at 2pm and they would have a car for me.
At 2pm they still didn't have a car for me and told me I would just have to wait and see if one showed up. Eventually at 3pm one did appear and I was given it, though because this was a new booking and my original had been cancelled I would have to pay for this one separately and provide a credit card. When travelling on a budget it's hard to accept that you will just have to pay twice and hope that the first charge is reversed... The car they eventually gave me was a massive SUV, I had purposely reserved a compact knowing that I was driving 400 miles and wanted one with the best miles per gallon. My petrol costs were almost double what they would have been.
I must give credit to the gentleman who served me, whilst at first he was very dismissive and treated me like an idiot for not knowing it was just a request, when i gave him all my evidence he did eventually go out of his way to ensure that I got my car and didnt pay the much higher rate that is usual for the given car.
I did miss a very important business trip and have still not had my first charge returned. Never rely on Avis.
As rated by real users
"Fantastic value!" Read More
"Good value" Read More
"Easy booking" Read More
"Payment for full tank of petrol" Read More
"Quick cheap easy" Read More