Written on: 30/08/2011
I hired a car at Lanzarote Airport for 9 days and during the period, it so happened that on one of the island roads, I hit one piece of steel that was on the road. On handling the car back to the company, I informed the man at reception of the accident and that one of the wheels was damaged. I was told that this was due to abuse from myself !!! I could not believe it and the man started insulting me. I was then charged for the cost of the wheel to my credit card, without my permission. I was VERY disappointed by the attitude of this company. Clause 13 of their contract says that "the insurance does not cover the partial or total rupture of rims and tyres, due to abuse". This was an accident and I´m still fighting with the company to get my money back.
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