500€ blocked on credit card by EUROPCAR Lisbon 10 days after

Auto Europe Car Hire - www.auto-europe.co.uk
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JasonGustafson1972's review of Auto Europe Car Hire - www.auto-europe.co.uk

“500€ blocked on credit card by EUROPCAR Lisbon 10...”

★☆☆☆☆

written by JasonGustafson1972 on 19/12/2014

I returned a car to Europcar Lisbon 10 days ago, I was told the 500€ deposit taken had been automatically refunded to my card. 10 days later and after 3 international phone calls to very unhelpful people, 3 un-answered emails to the customer service email address (supplied on Europcars website) the money is still blocked on my credit card. I checked with my bank and they said there has been no authorisation received from Europcar to cancel the 500€ charge, this leaves me with no available money which just before Christmas is a huge frustration .

  • 10/12/2014

    Date of hire (month/year)

  • Portugal, Lisbon

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

Autoeuropeuk's Comment

Written on: 19/12/2014

Hi,

I am very sorry to hear about your this. I would advise you to contact our customer service department, who could look into this matter with the supplier.

I do hope the matter will be resolved swiftly.

Kind regards,
Mary
Auto Europe

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Alan_T's Comment

Written on: 09/02/2015

You realise you are reviewing AUTO EUROPE here, not EUROPCAR, right?

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