A slack response to a booking made well in advance!!

Auto Europe Car Hire - www.auto-europe.co.uk
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jro11's review of Auto Europe Car Hire - www.auto-europe.co.uk

“A slack response to a booking made well in advance!!”

★★★☆☆

written by jro11 on 23/07/2014

We arrived at the Hertz pick up point first thing Saturday Morning, expecting our car to be ready - it wasn't. We were shown to an unclean car but acceptable so we decided to take the car in its current state. The Fiat was hard to drive, uncontrollable at times which lead to us swerving. Corners were near to impossible too. The tube connecting the water squirter was broken so we had to clean the windscreen by hand; this was not preferable as most of our driving was on the Motorway.

The only good thing was that they did not force us to purchase anything additional than the agreed Fifty-something pounds and return with a full tank.

Due to the poor vehicle quality I would not use Auto Europe car hire again!

  • July/2014

    Date of hire (month/year)

  • Calais, France

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

Autoeuropeuk's Response to jro11's Review

Written on: 01/08/2014

Dear Client,
We are sorry to learn that your car hire experience was not a pleasurable one.
As a broker we expect that all of our partners provide vehicles in clean and road worthy condition.
Your feedback will be passed to our management team so that they can raise this issue with Hertz and the local depot. Should you wish to provide us with further details please contact our customer service team directly.
Many Thanks
Melanie
Auto Europe

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