OVERCHARGED

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  • Customer Service

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MEISJE's review of Auto Europe Car Hire - www.auto-europe.co.uk

★☆☆☆☆

“OVERCHARGED”

Written on: 24/12/2013 by MEISJE (1 review written)

I rented a car in the US for a 12 day stay, pickup and dropoff Newark Airport. The contract indicated the charge from Auto Europe included State and local taxes and surcharges, then I was charged over $50 locally for taxes and concessionary charge! Auto Europe told me to pay it and then call their customer service. A month later (!) they say they will not reimburse the overcharge. They say it is tax on the GPS (paid locally to the rental company), which it is NOT - I paid that plus tax in a completely separate charge. NOT TO BE TRUSTED. Never again.

  • November 2013

    Date of hire (month/year)

  • USA

    Country & City of hire

  • Average

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

By Autoeuropeuk

Written on: 08/01/2014

Dear Client

Thank you for your feedback and we are sorry to learn you are not satisfied with the outcome.

Auto Europe will include the local tax for items stated in the voucher; any items such as the GPS that is purchased locally will be subject to taxes. This is a rule followed by all car hire suppliers and brokers.

Many Thanks
Melanie
Auto Europe

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