Written on: 20/08/2012 by crabie
Basically they will steal your money and you will never hear from them again. The company that is supposed to be their broker in USA is just as bad. They give you the bums rush. NEVER use these people. Take heed, look at all of these people all over the world having the same problem in every country. You know the old addage. "If it is too good to be true..........." We paid in advance through the internet, then once there they demanded a deposit of MORE than the cost of the rental. They claim our credit card was not good in Italy! So demanded cash - like an old fashioned shake down right out of the movies. They were closed when our flight departed and said too bad we are not open. So I guess we are out the money. All I can do now is try to help the next person not get taken by them. Please Please do not use these people. They are Auto Europe 39 Commerce Street Portland Me. Stay away from them. The customer service was less than terrible if I could give them negative stars I would
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Autoeuropeuk's Response to crabie's Review
Written on: 30/08/2012
Dear Client
Please do contact our aftersales customer service team at customerservice@auto-europe.co.uk and state the booking reference so that they can investigate this matter further with the supplier you collected the vehicle from.
With all car hire suppliers a collision damage excess wavier amount must be available on your credit card and some suppliers will not accept bank debit cards.
Kind Regards
Auto Europe