Written on: 20/08/2012
We have just tried to reserve a hire car with Auriga Crown because we have used them before without problem, they offer a half tank, return empty fuel policy and have an office at the airport. We received confirmation from Centauro who have an office away from the airport, offer a full tank return empty fuel policy and have informed us that Auriga crown are no longer trading. We have sought to cancel the hire agreement within 24 hours of booking but their response does not accept the cancellation and tries to pacify us by confirming that they have three minibuses to pick customers up from the airport and are only 4 minutes away. Whilst we have used off site rental companies before (and have no doubt that Centauro is a reputable company), this was prior to us having a small child and frankly I don't want to wait around for a minibus that won't have childseats. We have since tried to book with Argus because they advertise having an office at the airport and guess who we have received confirmation from? Centauro! I appreciate that hire companies may use different hire car providers but I at least expect not to be misled by advertising. The search continues!
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