Very unpleasant experience, Auriga Crown, Malaga Airport

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★★☆☆☆
2.1
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  • Customer Service

  • Value For Money

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Guest's review of AurigaCrown Car Hire

“Very unpleasant experience, Auriga Crown, Malaga Airport”

★☆☆☆☆

written by on 26/01/2012

When I reserved a car on web site they offer to me Ford Fiesta (or similar). Instead I got a Toyota Yaris 1.3 as it was acceptable. Unfortunately, the officer who gave me the car (Mrs. Paula Suarez) did not mention the most important difference between the Toyota Yaris 1.3 and any other car!
Fuel level indicator in the Yaris 1.3 can not signal the "reserve" with a red light, but shows the "blink" state as 1 / 3 tank. Please note, this is the only car from Auriga Crown rents without red light for "reserve". I think that is unacceptable negligence not to inform the client of such an important difference between this and any other car.

This is exactly why I ran out of fuel on the road.

Please note that I am a driver with 40 years of driving experience and so far I have never been in this situation. As a businessman I often use car rental around the world and I've always been warned to specific characteristics of each car.

Due to the negligence of Auriga Crown staff put myself in a very difficult situation in which fortunately for me, helped my business partner from Marbella.
And instead of myself as damaged parties request an indemnity, Auriga Crown for its failure charge me 150.00 Euro?

For these reasons, I demanded from Auriga Crown to immediately cancel the invoice to 150.00 euros, and I expected an apology to failure because it did not provide vital information for security and inconvenience to me because it caused.

Of course, I never got my money back and never got a single word of apology. Never again Auriga Crown!

  • February 2011

    Date of hire (month/year)

  • malaga airport, Spain

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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