Hidden fees

Atlas Choice www.atlaschoice.com
★★★★☆
3.8
77.0% of users recommend this
  • Customer Service

  • Value For Money

pvarlow's review of Atlas Choice www.atlaschoice.com

“Hidden fees”

★★☆☆☆

written by pvarlow on 04/12/2016

We had been signed up to Budget Car's default fuelling option, which was the 'express' service and meant I had to pay an extra €19 on arrival at the airport before picking up the car.

I was disappointed that this additional fee was not displayed more prominently on Atlas Choice's website when booking, as if I had known I would've chosen another option which would've been cheaper overall.

Upon returning the car at the end of the holiday we were expecting a refund in line with our contract with Budget, however such a refund was not given. I am now in written correspondence with Budget as we are due a refund as per the 'express' refuelling option.

All of this would've been avoided had the fuelling option been displayed more clearly on the Atlas Choice website when comparing cars.

  • October 2016

    Date of hire (month/year)

  • Spain (Gran Canaria)

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Excellent

    Choice of vehicles

  • Customer Service

  • Value For Money

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