Vehicle good, meet at airport fail!

Atlas Choice www.atlaschoice.com
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tonyl34ch's review of Atlas Choice www.atlaschoice.com

“Vehicle good, meet at airport fail!”

★★★☆☆

written by tonyl34ch on 27/10/2016

Car hire - Dalaman Airport.

Arrived at Dalaman airport at 10pm but nobody to meet us at arrivals (full details of flight including flight number and time of arrival had been given).

We went to the meeting area outside the terminal (where transfer buses, taxis etc. normally depart) but still nobody with our name on a sign. I managed to borrow a phone from a Jet2.com Holidays rep and phoned the contact number on the paperwork.

The car arrived about 20 minutes later with no explanation of why we weren't met. We eventually arrived at our hotel at 12.30am, just as the transfer bus pulled up! Part of the reason for hiring at the airport was to get to the hotel quicker).

The car was as ordered (not the same model but adequate alternative) and was reliable.

As we were driving in to the terminal area on our way home, we were 'intercepted' by the car hire representative in a car which followed us into the departures drop-off point where they quickly checked over the car and left.

As a footnote, my wife realised she had dropped her mobile phone in the car after we had gone into the airport (through security etc.) but I called the hire company again and they brought the phone to me in the nick of time, so good service there!

  • October 2016

    Date of hire (month/year)

  • Dalaman, Turkey

    Country & City of hire

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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