Poor Customer Service, unclear pricing- Avoid

Atlas Choice www.atlaschoice.com
★★★★☆
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None101's review of Atlas Choice www.atlaschoice.com

“Poor Customer Service, unclear pricing- Avoid”

★☆☆☆☆

written by None101 on 24/10/2016

Poor service and a rip-off! Avoid. Paid for car hire through Atlas Choice but had to pay 3 times the initial rental before the agent would hand over the keys as they said Atlas Choice would not cover the voucher and even though I had private insurance I Needed to pay 40 euro for fuel- yet still had to return the tank full? And 120 euro insurance. I explained that neither where required and they refused to hand over the keys unless i paid these additional charges. Neither company would admit this mis-selling. Be warened you will pay more than the price quoted. When you collect the car you will be asked to pay up for these extras or you will have no car! But no one will want to help after they have your money. Car was also in a poor state- really one to avoid.

  • october 2017

    Date of hire (month/year)

  • Spain

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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