Hidden extras

Atlas Choice www.atlaschoice.com
★★★★☆
3.8
77.0% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Atlas Choice www.atlaschoice.com

“Hidden extras”

★☆☆☆☆

written by on 01/10/2016

We hired our car in July 2016 with Atlas choice. They used a company called Dickmanns in Alicante. We picked our car up -everything was fine. Paid a deposit which we were told we would get back.Returned the car with a full tank of petrol in perfect condition. We were told our deposit would be refunded. On returning home we had our money refunded but the company had also taken a further £175.00 from our credit card which they did not tell us about. When challenged they said it was for insurance (we had already paid extra to Atlas Choice for fully comprehensive insurance when we initially booked.)Atlas Choice basically told us we had to deal with Dickmanns themselves, who sent us an email we didn't even understand!Still not received our money back.
I would definitely not book again or trust Atlas choice if this is the type of company they deal with.

  • July 2016

    Date of hire (month/year)

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