written by Jones276 on 01/09/2015
Picked up car at Glasgow airport Friday 28th Aug. had to wait 25 min for courtesy car to the Ramada Hotel. Then another 15 min to get the car. Told I had to pay £30 for pre pay fuel. I drove to Carlisle and needed to re fuel as the car was on the red. I refuelled £ 25 drove around Carlisle all weekend and returned to Glasgow airport returning 1/4 tank of fuel. Total rip off.
Then had to wait 15 mins to return the car before I told the lovely receptionist I couldn't wait any longer as my bag drop was closing. I also said I wanted to make a complaint about the fuel. And explained this in front of another customer. The lovely receptionist told the driver to take me outside !
I will never use this company again .... Dreadful Customer service and a rip off ref the fuel
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