Impossible to change details when needed

Atlas Choice www.atlaschoice.com
★★★★☆
3.8
77.0% of users recommend this
  • Customer Service

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devonmcglasson's review of Atlas Choice www.atlaschoice.com

“Impossible to change details when needed”

★☆☆☆☆

written by devonmcglasson on 08/07/2015

I set up a reservation and listed my husband as the main driver. When we arrived at the car rental location (which, although listed in the terminal, is actually a good 250m walk to an area outside the main terminal building), we spent approximately 45 minutes just waiting in line at Goldcar. No other companies seemed to be keeping their customers there that long, so I have no idea what the problem was with this company. When we finally got to see someone, they at first told us our car wasn't ready yetr as it was being cleaned (strange as we were already an hour or so after our reservation time). Then, they asked for my husband's international driver's license, which he accidentally left at home. He had other identification and a US-issued driver's license, but they refused to rent the car to him. We then tried to switch the reservation to list me as the main driver, however Goldcar said that since I went through Atlas, they couldn't change the reservation and I would have to call Atlas. I called Atlas and was told that since the reservation was for that day, I couldn't change anything about it. So, we were stuck. We went back and forth between the two customer service representatives to include the manager at Goldcar. As we were now going on 3 hours at the car rental location, we gave up and went over to Avis and rented a car within 15 minutes. I will not use Atlas again since I cant trust that I will not have future unforeseen circumstances and I will certainly not use Goldcar since they weren't very helpful, nice or efficient.

  • July 2, 2015

    Date of hire (month/year)

  • Catania, Sicily

    Country & City of hire

  • Customer Service

  • Value For Money

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