awful customer service

Atlas Choice www.atlaschoice.com
★★★★☆
3.8
77.0% of users recommend this
  • Customer Service

  • Value For Money

hbNielsen271's review of Atlas Choice www.atlaschoice.com

“awful customer service”

★☆☆☆☆

written by hbNielsen271 on 06/05/2015

Never completed the rental at Faro Airport with Gold Car as I had lost my wallet 2 days before we were flying and the credit cards were in it. I got to the desk and explained we had another card with us from my partner but they would nt let me use it and wouldn't let me change the booking to my partners name.

I had to contact Atlas in the U, the rental desk wouldn't do it, Atlas was closed as it was a Sunday!! and then they asked me to get an email from atlas to gold car with a new rental agreement.

Gold Car would not help at all and all it seemed was they would accept another £ 140.00 from my debit card to make the booking good which i disagreed with.

They wouldn't cancel the agreement and told me only Atlas could do that.

I would totally recommend never to use Gold Car at Faro airport to anyone.
we walked across the concourse and booked with a Company called EPI Rental Car who accepted all we had with debit and credit cards for the same original price from Gold Car. I very bad experience on entering Portugal.

  • 26/04/2015

    Date of hire (month/year)

  • Portugal, Faro Airport

    Country & City of hire

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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