polish car partner seriously needs a review

Atlas Choice www.atlaschoice.com
★★★★☆
3.8
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  • Customer Service

  • Value For Money

McMillanwg87's review of Atlas Choice www.atlaschoice.com

“polish car partner seriously needs a review”

★★☆☆☆

written by McMillanwg87 on 22/09/2014

we recently booked a car thru Atlas. This is UK based company,and in so far as this company is concerned we had no problems with their dealings. Their choice of partner in Poland however, needs to be reviewed. Our flight was late which meant our time for car pick up was delayed. This was a problem. There is no kiosk at the airport and no other car hire company knew of them. We called, luckily my husband could speak polish so was able to explain. He was yelled at, and told we would have to pay another pick up fee. The pick up finally arrived. A banged up van which rattled and shook when it reached 100ks per hour. To our surprise, this was our car!! The car was so dirty, it was dinted all over and seriously, it was not what you would expect from a car hire company- we did not "rent a bomb".
The other downside to using a small carrier is the hidden costs. Credit card was required for a 2000zl excess guarantee. The car was not worth 2000zl.
I would not use this type of car hire again. You pay for what you get so for us, still travelling and hiring cars, it's Hertz the way.

  • September 2014

    Date of hire (month/year)

  • Krakow/Warsaw

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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