Mixed feelings - Firefly Carcassonne, France

Atlas Choice www.atlaschoice.com
★★★★☆
3.8
77.0% of users recommend this
  • Customer Service

  • Value For Money

nstev's review of Atlas Choice www.atlaschoice.com

“Mixed feelings - Firefly Carcassonne, France”

★★☆☆☆

written by nstev on 22/07/2014

The staff at Firefly were very nice, courteous and helpful, and I would recommend them for that. We received a pretty new Ford Fiesta, however, we were surprised to find it was a petrol car, and despite stepping up a grade, it was only a 1.2 engine; which is really too small for the motorways and mountainous roads in the area (Pyrenees). On attempting to ring Atlas from the airport, we had no luck on any of their numbers, which was annoying. In addition, we had requested 'cross border' permission on booking, and there was some unnecessary confusion and poor communication from Atlas to sort out a rather straight forward request. The requirements for an additional driver were similarly confusing (and inaccurate) and we did it at Firefly instead.

Overall, Firefly were a good service, but the Atlas experience left a lot to be desired. Using them as an agent added nothing and I would prefer to avoid it in the future.

  • July 2014

    Date of hire (month/year)

  • Carcassonne, France

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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