Taken to the cleaners by Firefly.

3 Castle Row, Chiswick, W4 4JQ
★★★★☆
3.8 / 5
78% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of Atlas Choice www.atlaschoice.com

★★★☆☆

“Taken to the cleaners by Firefly.”

Written on: 18/08/2013

Visit www2.atlaschoice.com

Disappointed to be charged for a cleaning service when the car was returned spotless other than dusty car mats. See below as to why this couldn't be checked.

Disappointed to be charged for a full tank of fuel upon returning the car...another extra charge.

Disappointed that the reservations staff were not available to check the car upon it's return as they were " on a break "!

Disappointed I was sold excess insurance after requesting it to be added to my original booking albeit at a late stage of my trip.

Disappointed that I had to cancel my original booking after the flight carrier changed it's flight times without notifying me so I then had to make a brand new reservation with Atlas rather than simply edit my original one....thus making an additional day of our break equate to a charge of £65 or so...scandalous and negating the benefits of making an early reservation.

Other than that the car was fine it's just the hidden charges that double the cost of renting a car.

  • July/2013

    Date of hire (month/year)

  • Marseilles

    Country & City of hire

  • Excellent

    Condition of vehicle

  • Average

    Choice of vehicles

  • Customer Service

  • Value For Money

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