Very cheap car hire

3 Castle Row, Chiswick, W4 4JQ
★★★★☆
3.8 / 5
79.1% of users recommend this
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anThonyM1's review of Atlas Choice www.atlaschoice.com

★★★★★

“Very cheap car hire”

Written on: 24/02/2013 by anThonyM1 (1 review written)

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This was the cheapest car hire company we could find. The car was fine...quite scratched but for £4 a day it was superb value for noney.
The Mastercar company that we actually hired it from were courtious, pleasant and very laid back.
The only problem we had was the fact that Mastercars asked for a 20 Euro cash deposit for the tolls which they stated was a Government directive. We were assured that this would be refunded after the 48 hour minimum time (In case we had charges outstanding on the Tolls)
We were aware that the Tolls were in place and know to use the back road thus avoiding the charges. When we returned the car we asked about a refund of the 20 Euro's and were assured that this would be refunded to our Credit card. This has not happened yet. Can someone please look into this matter for me?

  • February 2012

    Date of hire (month/year)

  • portugal

    Country & City of hire

  • Average

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

Anthonym1's Response to anThonyM1's Review

Written on: 27/02/2013

BEWARE of MASTERKINGS they claim 20 Euros in cash is required on collection of the hire car and claim it is a GOVERNMENT RULE for people hiring cars in Portugal hand this cash over.
They claim they will refund after 48 hours (after checking the cameras) any money that is left after the toll money is deducted. THIS IS RUBBISH. We know Portugal well and avoided the Tolls comletely...hence expected a total refund.
Masterkings point blankly refused saying we could have opted out by paying the Toll charges ourselves...absolute rubbish!!
BEWARE ..DO NOT FALL INTO THIS TRAP ...IF YOU DO USE THIS COMPANY REFUSE THE PAYMENT...THIS IS NOT A GOVERNMENT RULE AT ALL YOU CAN OPT OUT

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