Car hire refused

Alamo Car Hire www.alamo.co.uk
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Blackwell1981's review of Alamo Car Hire www.alamo.co.uk

“Car hire refused ”

★☆☆☆☆

written by Blackwell1981 on 13/12/2014

I am writing to complain about the unsatisfactory service that I received today.

I made a reservation online of one of their services, when I went to pickup the vehicle, it was denied because I did not present a post of my proof of residence.

In the website and in the terms and conditions that were sent to me, it is not mentioned that I should devliver a post of my proof of residence and I will quote "Holders of any licence that does not show the current address must also produce proof of current address in the form of a Current Credit Finance Agreement, Current Utilities Bill, or Current Bank Statement.".

I had previously payed for the service and produced a proof of my residence, in this case, the electric bill.

By denieing me the service that I hired I feel that I was descriminated, and since I hired the service for a special event, my companys christmas dinner, that now I will not be attending. I will have to pay for it.

I will never rent in your company ever again.

  • 10/12/2014

    Date of hire (month/year)

  • Bedford

    Country & City of hire

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Alamocares's Comment

Written on: 15/12/2014

Blackwell1981,
customer service and satisfaction are very important to us at Alamo. We would like to follow up with you. Please email care[at]Alamo[dot]com with the complete details, exact rental location, your contact details and any rental agreement numbers. Please reference #141215-001397. We look forward to hearing from you soon.
Regards,
Carl
Social Monitoring Coordinator
Alamo Rent A Car

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