Alamo Los Angeles car hire 2014.

Alamo Car Hire www.alamo.co.uk
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3.7
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Guest's review of Alamo Car Hire www.alamo.co.uk

“Alamo Los Angeles car hire 2014.”

★★☆☆☆

written by on 29/11/2014

The whole experience of the car hire from Alamo was ruined by a letter I received on my return to the UK. It advised me that I had used a metro lane on my way back to the airport and there had been a fine of 25 cents raised for using this lane !!, Alamo then added 13 Dollars admin fee giving me a total bill for $13.25.

I accept that I may have went in the wrong lane but for a company to chase up a 25 cent fine, I find totally unbelievable and it must have cost them more to send the letter to the UK.

Also I had prepaid for a full tank of fuel and returned the car with half a tank of fuel still in the car surely there could be a bit if common sense used as Alamo were gaining a lot more with the fuel that was left in the car.

I will be looking to use another company when I next return to the states.

  • 22 October 2014

    Date of hire (month/year)

  • Good

    Condition of vehicle

  • Good

    Choice of vehicles

  • Customer Service

  • Value For Money

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Alamocares's Comment

Written on: 01/12/2014

Customer service and satisfaction are very important to us at Alamo. I would like to follow up with you. Please email me at care[at]Alamo[dot]com with the complete details, exact renting location, and any rental agreement numbers. Please reference #141201-001723. I look forward to hearing from you soon, thank you. Christoff, Social Monitoring Coordinator, Alamo Rent-A-Car

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