written by 165Brady on 17/12/2023
Incompetent, unhelpful, don't listen. All I wanted to do was more the pick-up by 7 hours and was on a call 2 hours later and they didn't understand. Wanted to charge me £500 cancellation fee. THEY ARE THE WORST. Don't touch with a bargepole.
written by Azzurra on 12/05/2018
I had booked a car with another rental company, but they don't accept bank cards. Nor did anyone else except Enterprise. The enterprising young woman at the desk made everything easy. I was in a car and on my way in minutes... My business appointment was about a 45 minute drive away, and I was there in plenty of time. The return journey saw me back at the airport about an hour ahead of the scheduled dropoff time. The young woman who inspected the car was thorough and fast. I was finished in seconds... This was a perfect transaction from start to finish. I liked the efficiency, the courtesy, and speed with which Enterprise handled this transaction.
written by Olsonyd26 on 22/02/2018
All good. A very busy office maybe a little under staffed
written by Garrettui368 on 05/01/2018
Car in good condition Friendly stuff
written by TamR on 22/07/2017
National Car Rental at Bozeman Airport was convenient, very easy and fast to pickup and return the car. We had a great car (Santa Fe SUV) that was new, nice, and had excellent performance.
written by AlejandroVaughn274 on 29/06/2017
Never received a response or a refund from these guys. Car was never available at Milano Linate Airport. I WILL FILE SUIT
written by mzWeber450 on 28/05/2017
The agent when I picked up my car was very helpful and when I returned it the night before my flight the agent was very helpful as well. It was a very good experience.
written by vlMorgan1994 on 07/05/2017
Service was great. Car was ready. Price was the same as quoted. Easy to drop off. I will rent from Thrifty again and would recommend to a friend.
written by ygMcGraw454 on 06/04/2017
Workers were helpful and made the rental process easy. our vehicle was excellent quality and we had no problems with it. Thank you
written by on 05/04/2017
Off the plane into the Sky Harbor rental center bus, short ride to the center , checked in to Budget, elevator to waiting rental. KIA SUV was great. Return was also easy.
written by DaveJGroup on 04/04/2017
Airport rentals providing car rental service is a fraudulent, dishonourable company and if you choose to use this sham of a service provider you might be in litigation and a nightmare to recover funds. I booked a car rental in Dec/16. Right after I made the booking they sent a message sorry unable to find the car asked for your booking is cancelled. A month later I get a charge on my Visa credit card for $600US dollars for a no show. I have been fighting with them through my bank for 4 months now with no resolution, they refuse to refund th e money even though this is clearly a case of their system making an online error of 2 bookings when I only wanted one. You will regret dealing with this dishonest company. Do not use AirportRentals.com for car hire.
Written on: 04/09/2017
Hi,
Thank you for taking the time to review your experience. I am sorry that it wasn't a positive one. I would like to look into what happened at the counter for you. To allow me to do so could you please reply to your confirmation email outlining what happened and I will get our customer care team to follow up on this
Kind Regards
Kate
Customer Service Team
written by on 02/04/2017
When we arrived at Hamilton airport the Europcar kiosk was easy to locate. The rental vehicle was ready and waiting for us. We were very excited as we received a free upgrade and ending up getting a Mercedes for the same price, which really made our holiday so enjoyable as we were doing a road trip. When we dropped the vehicle off in Rotorua at the end of our holiday, the service was also very good. Wood definitely recommend Europcar if you are looking for a rental vehicle.
written by on 20/03/2017
Excellent service. No waiting. I was happy to receive a Polo which I had requested. Happy to use Hertz again.
written by O'Grady478 on 10/03/2017
I was very happy with the service. I did check the car before i drove away from the airport. While i was checking i saw a small dent and went to the drop-off office and reported it. Then someone went with me to checked it out. She saw other damages too and wrote it down.
written by hans2194 on 03/02/2017
Easy pick-up, great and very clean car, friendly personnel
written by 1943 on 31/01/2017
my flight came through after midnight. i found the staff still waiting. they patiently served me and brought the car to the doorstep. this was just fantastic.i will book your services at any time and will recommend Thifty to all my family and colleagues.
written by Niat181 on 19/01/2017
i bought a full insurance on your website, but when i arrived to Munich, europcar told me this is Keddy's responsibility in case of any issues with the car... in the fact i paid 75EUR to Keddy and didnt have a proper full coverage since in case of issues europcar takes money and didnt consider you have a full coverage. and then keddy have to recharge. so i am sure this is very heavy and difficult process. Next time i will never pay for full insurance on your websitre since you are just affiliate ..
written by on 11/01/2017
The staff was friendly and efficient. The process was made easy by the online booking which is awesome . Hassle free , not much of paper work. When returning the car , we were met outside by a staff member who immediately took the car keys and told us not to worry she will take care of the car . We proceeded to the terminals to take our flight to Jozi. Thank you .
written by Emmanuel272 on 12/12/2016
PICKED ME UP AT OTTAWA AIRPORT DROVE ME TO DEPO IN INDUSTRIAL PARK N UPGRADED MY COMPACT TO A 4X4 SUV FOR NO EXTRA COST THE STAFF WERE SO POLITE AAND ACCOMMODATING I FELT LIKE THEY WERE FAMILY UPON RETURNING MY RENTAL TO THE INDUSTRIAL PARK THEY DROVE ME TO OTTAWA AIRPORT,BEST RENTAL I EVER EXPERIENCED,THANK YOU.
written by Reidaj108 on 09/12/2016
In august 2016 I booked car for 14 days from Bologna airport to trip in Italy with family. After arriving, agent of AR - "Greenmotion" asked for russian driving license even I am Ukrainian citizen and have been taked car to rent for last 7 years from Eurocar, Avis, Sixt, etc with my current enlish-writed driving license. After 2-hours discussion with call-center of AR and agent “Greenmotion” we went to airport and took car for 14 days from Noleggiare as they have free car of our class. Guy from call-center AR confirmed that it is extraordinary situation, they can’t propose another car and will refund advanced payment. After returning home I send reclamation to AR to refund advanced payment. Reclamation was not accepted and I lost money!!!
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Motorhomerepublican's Comment
Written on: 04/09/2017
Dear,
Thank you for your feedback. I would like to look into this on your behalf however I am unable to find your booking from the information that you have provided.
Could you please respond to your booking confirmation outlining what happened and we will investigate this with the rental vehicle provider
Kind Regards
Kate
Customer Service Team