AirportRentals Reviews - www.airportrentals.com

★★★★★
4.7 / 5
95% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“My wife used this site and noticed a $109 charge for...”

Written on: 24/11/2014 by lvHudson1972 (1 review written)

My wife used this site and noticed a $109 charge for "insurance" and there was no way to opt out of it. When she spoke to the rental car company they assured her this charge would not be incurred. But it did show up and was charged to our credit card. My wife noticed it again on a later booking and stopped before using it.  IMO… Read Full Review

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★☆☆☆☆

“Renter beware”

Written on: 20/08/2014 by DISAPPOINTED7788 (1 review written)

We used this rental company to rent a car in Maui Hawaii. Our credit card was charged for something called Drive easy excess in the amount of $312.58, which was described as a deposit on the rental car itself. When we got to our destination to rent the car we came to find out that this charge was not part of the car rental, but some type of insurance. We did not ask for any insurance coverage and insurance from the rental car company was declined. We contacted our credit card immediately… Read Full Review

By Airportrentals

Written on: 20/08/2014

Hi there,
Sorry to hear of you troubles with your recent rental. Please email me your booking number and I will organise a refund for you from Drive Easy.
The confirmations sent out do show whether the charge is a deposit or any incidentals like the Drive Easy policy.
Our main office is in New Zealand although we do have and an office in both the UK and China.

Regards
Chris Houston
Account Manager
AirportRentals.com

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By Airportrentals

Written on: 20/08/2014

Hi there,

Sorry to hear of your recent issues with your car rental. Please reply back with your booking number starting with IM and I will contact Drive Easy on your behalf and arrange for a full refund of the policy.

The confirmation email does breakdown the charges regarding deposit and the Drive Easy policy.

Regards
Chris Houston
Account Manager
Airport Rentals

Reply to this comment

By Airportrentals

Written on: 20/08/2014

Hi there,

Sorry to hear of your recent issues with your car rental. Please reply back with your booking number starting with IM and I will contact Drive Easy on your behalf and arrange for a full refund of the policy.

The confirmation email does breakdown the charges regarding deposit and the Drive Easy policy.

Regards
Chris Houston
Account Manager
Airport Rentals

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★★★★★

“Still Impressed”

Written on: 15/08/2014 by McGarry93 (1 review written)

Having used your Company to search and compare my hires for the last 3 years I still remain impressed by the choice of rental cars and Companies offered. It is great being able to go to my favorite car hire site and find exactly what I want and then know that when I get to my destination all is taken care of. Thank you… Read Full Review

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★★★★★

“Rented car at Brisbane airport”

Written on: 14/08/2014 by Gilbertoh179 (1 review written)

Very helpful staff, well organisede, car ready when needed, staff at desk could answer my questions… Read Full Review

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★★★★★

“Great service Leona”

Written on: 12/08/2014 by EKDoug (1 review written)

Rates on the site were good, but my experience with Leona at National was the best! Thanks for the excellent customer service you provided!!… Read Full Review

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★★★★★

“I was very happy with the service provided,the...”

Written on: 12/08/2014 by Bessie41 (1 review written)

I was very happy with the service provided,the personal were helpful and the car was quite good quality. No problem I would use their service again. Rob. Friday… Read Full Review

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★★★★★

“Great service thankyou !?”

Written on: 12/08/2014 by Martinmi120 (1 review written)

Very happy with the service & the price !… Read Full Review

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★★★★★

“The most helpful car hire ever!!”

Written on: 11/08/2014 by SatisfiedHamp (1 review written)

I have hired many cars over many years and never has it been more of a pleasure than this hire! My phone interaction with ---- was great and so helpful. I was able to cancel one hire and get another without any hassle or unpleasantness. To add to my satisfaction the car hire company representative at the pick up was a smiling and helpful lady. No hesitation in recommending Airportrentals.com… Read Full Review

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★★★★★

“Dunedin Car Rentals”

Written on: 10/08/2014 by Coleman11 (1 review written)

Fantastic service and quality of vehicle. Would recommend to anyone… Read Full Review

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★★★★☆

“Great service, great car. Remember to inspect car on...”

Written on: 10/08/2014 by Mollie1953 (1 review written)

Easy to book, and easy to pick up and drop off (the cars are a minute walk outside the airport). I received a free upgrade, and thoroughly enjoyed driving the car. A small concern was that I was informed that the car had no marks. However, when I inspected the car there were several noticeable marks. The attendant quickly updated the document showing the marks identified. There was no issue with this when returning the vehicle… Read Full Review

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★★★★☆

“Very happy with the service, I would rent a car again...”

Written on: 10/08/2014

Very happy with the service, I would rent a car again from Airport Rentals. Only thing i would pick is the company we rented the car off, when I called to finalise the booking, I was asked did I need a $40 toll pass, i said "no i will only be going through the toll twice" At that point he should have told me I needed to buy a $10 pass online, which i would have done, but instead when I dropped the car off I mentioned the toll and was told i should've done it myself and i will now get charged… Read Full Review

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★★★★★

“Convenient cheap friendly car hire service! ”

Written on: 09/08/2014 by Ledavmag (1 review written)

A fantastic, convenient experience! We were greeted at the airport, escorted to our car which was clean, new & ready to go in the car park, all we had to do was drive out & explore Adelaide :) The car performed well, was economical & we were able to easily return it to the airport car park outside of business hours :) An overall positive experience :) The only thing is I haven't heard from them since to confirm receipt of the car but we left it in perfect condition so I'm assuming all is good… Read Full Review

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★★★★★

“Great service in OKC !!”

Written on: 08/08/2014 by RichieRider (1 review written)

We had great service from B. in OKC!! We were on our way to Hawaii with a stop in OKC and he was very friendly and made sure that we got exactly what we needed. Alamo OKC should be proud to have such an employee!! I hope that he is on duty next time we rent from Alamo!!… Read Full Review

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★★★★☆

“Upon collecting the car we were FORCED(otherwise we...”

Written on: 08/08/2014 by Alexzander66 (1 review written)

Upon collecting the car we were FORCED(otherwise we could not take the car) to accept CDW, whilst this was not contracted and not necessary when payment is made with VISA Card. We have requested a refund for this insurance of US$242,93 via e-mail to drive@airportrentals.com on August 6, 2014… Read Full Review

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★★★★★

“Symbolizing value”

Written on: 08/08/2014 by Petedc (1 review written)

There are few "bad" car rentals nowadays, but to get a no nonsense, outstanding value deal with no problems or attempted small scams is a total pleasure. We were booked for a company called "Routes Canada", and although the office was (understandably) off the airport and not frilly, the rental was just above half the price of the next cheapest, a solid car with 6,000 km and no problems at all, no nit picking, imagined damages or other causes for concern. That's what budget car hire should be… Read Full Review

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★★★★★

“'Got2Go' car hire from Brisbane airport”

Written on: 08/08/2014 by restinuk (1 review written)

The car was hired on the internet from Bliss Australia Car Hire which operates from Got2Go at Brisbane Airport. I chose the cheapest option a Getz, 2door manual. The car was quite old and had a high mileage but went well and everything worked and was economical. I didn't intend to do high mileage. I was given prompt email confirmation and very clear pick-up instructions. Had a text message in the morning of travel with the instructions again and telephone number to call on landing. I was met at… Read Full Review

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★★★★★

“Good experience”

Written on: 08/08/2014 by Flyair (1 review written)

Despite an enormous queue on arrival, while other renters were rather empty (maybe due to the fact that this particular provider is so good:-) the car collection process went very well. The delivery guys were very helpful too. The car was almost new, clean and well equipped. Needless to say that the price was competitive. It served us well throughout the entire vacation. and we were very plead with the experience. At the end, the check out was fast and smooth. This car rental couldn't be better… Read Full Review

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★★★★☆

“Very good service”

Written on: 08/08/2014 by DarioWilkinson (1 review written)

The only thing that would have made this rental better is if the car had been waiting for us as soon as we got off the plane and if the windows on the van had been tinted. Probably asking too much so maybe I should give them five stars… Read Full Review

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★★★★★

“Fantastic!”

Written on: 08/08/2014 by Bevwyn (1 review written)

Great service and car was great! Upgrade was appreciated. Easy to access. Pickup and drop off was simple. Thank you… Read Full Review

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★★★★★

“Excellent helpful service”

Written on: 02/08/2014

Called the office because our booking was just a few days ahead. Got a most helpful and professional service… Read Full Review

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