AirportRentals Reviews - www.airportrentals.com

★★★★★
4.6 / 5
94.7% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Easy & economical”

Written on: 07/03/2015 by Christiandk488 (1 review written)

I have rented from Dollar / Thrifty at the Nashville airport several times. Every time they have been professional, pleasant, and helpful. The cars have been what I wanted & requested. I like the fat that the cars are right at the airport & I don't have to take a shuttle to the car… Read Full Review

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★★★★☆

“car rental made easy”

Written on: 04/03/2015 by 415McCoy (1 review written)

Easy to use website with extensive information regarding vehicles. Effort made to locate vehicle required and options given for final choice. Didn't realise we had signed up for reduced excess insurance which i find a costly extra on top of hiring charges. I must have missed an opt out check box. Vehicles chosen were available on time with no dramas… Read Full Review

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★★★★★

“Travelling in the U.S.”

Written on: 01/03/2015

We were shuttled to the LA airport picked up our car and shown how to get to the freeways and from there we were easily able to travel to our destination.The car never gave us a problem and we put 2500 miles in a month traveling the bottom states of the U.S. Dropping the car off at Vegas airport was great as it fit into our travel plan.Best of all the price was right. We will definitely use Airport rentals.com the next time… Read Full Review

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★★★★★

“Great customer service”

Written on: 27/02/2015 by HarmonyCalhoun483 (1 review written)

Great service! I ordered a GPS when I rented the car. The GPS was fully charged and worked perfectly. This does not always happen with some car rental agencies. The car was easy to handle during the snowstorm and I appreciated the extra brush in the car. The car was clean and everything worked perfectly. The customer service agent was pleasant and helpful… Read Full Review

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★★★★★

“Completely satisfied customer”

Written on: 26/02/2015 by Davdan53 (1 review written)

Our overall satisfaction with the whole process of booking our vehicle, collecting and dropping it off was faultless. It gave us freedom to explore and visit places we would not have been able to otherwise. Have no hesitation in booking the car rental company online as they delivered everything they said on confirmation. The cost of the rental vehicle was way below the other competitors but the service was above expectation… Read Full Review

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★★★★★

“Fantastic Car Rental”

Written on: 26/02/2015 by Uptonpz98 (1 review written)

Excellent rental Car company and great service plus great condition of car… Read Full Review

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★★★★★

“Airport Car Rentals”

Written on: 25/02/2015 by Ron2825 (1 review written)

I was extremely pleased with the service I received. I was on a very tight schedule, and I was in and out in last than 10 minutes. The return drop-off took last than 3 minutes and I was on the shuttle back to the airport, all in under 5 minutes… Read Full Review

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★★★★★

“An efficient and courtesy company”

Written on: 25/02/2015 by AlejandraBryant49 (1 review written)

We apreciated to have had all the explanations for the use of the Motor home in french , before leaving for our journey !… Read Full Review

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★★★★☆

“Value for money”

Written on: 24/02/2015 by Annie4567 (1 review written)

We had a great Suzuki Swift that was very reasonably priced and later model than we expected. Service was good and located close to the airport. Staff stayed a bit later than usual as our plane was delayed. I would use them again… Read Full Review

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★★★★☆

“Service was good but disappointing that the car we...”

Written on: 23/02/2015

Service was good but disappointing that the car we hired only came with three hubcaps...not a good look… Read Full Review

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★★★★★

“awesome great service ”

Written on: 22/02/2015 by kevinanna (1 review written)

being a first time visitor to the area ,staff were very helpful,and a pleasure to deal with. would recommend to all my friends ... will use your service in the future… Read Full Review

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★★★★★

“I have recommendef already”

Written on: 20/02/2015 by SharonBradley (1 review written)

Great price service and car. Thx guys … Read Full Review

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★★★★★

“Booking, counter service, car”

Written on: 16/02/2015 by Davishv202 (1 review written)

Reservation was simple, desk reservationist at TLH were helpful, cordial and wonderful, parking lot crew were just great and helpful-all in all a great experience. The economy car I rented was clean, new and easy to drive. Will definitely rent from them again! … Read Full Review

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★★★★★

“Great service and very affordable! Highly recommend...”

Written on: 15/02/2015 by Dilaringz (1 review written)

Great service and very affordable! Highly recommend and will definitely be using this service again when next in town… Read Full Review

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★☆☆☆☆

“Avoid Airportrentals.com”

Written on: 01/02/2015

-Made a booking with airportrentals.com -got a quote (was told to pick up the car from Hertz and pay the remaining funds) -confirmed quote 3 times verbally -got a confirmation through email with the cost as well -when car was returned, my credit card was overcharged by $100 for a 2 day hire. -when asked for clarification from the desk, they say the email quote is wrong. -called airportrentals.com customer service team to resolve issue without success. -sent a reply and got an automated response… Read Full Review

By Airportrentals

Written on: 01/02/2015

Hi there,

Sorry to hear of the issue you had with being overcharged by the supplier. The rates we display on our website are provided the car supplier themselves so there is no reason that these will be different.

I will follow up with our Customer Care Team re the status of your complaint. Please let me know your reservation number which starts with IM and I will investigate and ensure that any monies owed to you by the supplier is refunded.

Regards
Chris Houston
Account Manager
AirportRentals.com

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★☆☆☆☆

“My wife used this site and noticed a $109 charge for...”

Written on: 24/11/2014 by lvHudson1972 (1 review written)

My wife used this site and noticed a $109 charge for "insurance" and there was no way to opt out of it. When she spoke to the rental car company they assured her this charge would not be incurred. But it did show up and was charged to our credit card. My wife noticed it again on a later booking and stopped before using it.  IMO… Read Full Review

By Airportrentals

Written on: 01/02/2015

Hi there,

There is an opt out option for the charge you mentioned. This was a third party option and not with the rental car company which is why they may have advised the charge wouldn't be incurred.

Regards
Chris Houston
Account Manager
AirportRentals.com

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★☆☆☆☆

“Renter beware”

Written on: 20/08/2014 by DISAPPOINTED7788 (1 review written)

We used this rental company to rent a car in Maui Hawaii. Our credit card was charged for something called Drive easy excess in the amount of $312.58, which was described as a deposit on the rental car itself. When we got to our destination to rent the car we came to find out that this charge was not part of the car rental, but some type of insurance. We did not ask for any insurance coverage and insurance from the rental car company was declined. We contacted our credit card immediately… Read Full Review

By Airportrentals

Written on: 20/08/2014

Hi there,
Sorry to hear of you troubles with your recent rental. Please email me your booking number and I will organise a refund for you from Drive Easy.
The confirmations sent out do show whether the charge is a deposit or any incidentals like the Drive Easy policy.
Our main office is in New Zealand although we do have and an office in both the UK and China.

Regards
Chris Houston
Account Manager
AirportRentals.com

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By Airportrentals

Written on: 01/02/2015

Hi there,

Sorry to hear of the issue you had regarding the policy.

Please let me know your reservation number which starts with the letters IM and I will organise a refund.

Regards
Chris Houston
Account Manager
AirportRentals.com

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By Airportrentals

Written on: 20/08/2014

Hi there,

Sorry to hear of your recent issues with your car rental. Please reply back with your booking number starting with IM and I will contact Drive Easy on your behalf and arrange for a full refund of the policy.

The confirmation email does breakdown the charges regarding deposit and the Drive Easy policy.

Regards
Chris Houston
Account Manager
Airport Rentals

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By Airportrentals

Written on: 20/08/2014

Hi there,

Sorry to hear of your recent issues with your car rental. Please reply back with your booking number starting with IM and I will contact Drive Easy on your behalf and arrange for a full refund of the policy.

The confirmation email does breakdown the charges regarding deposit and the Drive Easy policy.

Regards
Chris Houston
Account Manager
Airport Rentals

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★★★★★

“Still Impressed”

Written on: 15/08/2014 by McGarry93 (1 review written)

Having used your Company to search and compare my hires for the last 3 years I still remain impressed by the choice of rental cars and Companies offered. It is great being able to go to my favorite car hire site and find exactly what I want and then know that when I get to my destination all is taken care of. Thank you… Read Full Review

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★★★★★

“Rented car at Brisbane airport”

Written on: 14/08/2014 by Gilbertoh179 (1 review written)

Very helpful staff, well organisede, car ready when needed, staff at desk could answer my questions… Read Full Review

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★★★★★

“Great service Leona”

Written on: 12/08/2014 by EKDoug (1 review written)

Rates on the site were good, but my experience with Leona at National was the best! Thanks for the excellent customer service you provided!!… Read Full Review

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