Terrible car & dupped into additional insurance on web

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Guest's review of 121 Car Hire www.121carhire.com

“Terrible car and dupped into additional insurance on web”

Written on: 16/09/2012

Booked a hire car for pick up in Dubai, despite being over a day in advance, only option was to pick up from the airport, not the other locations advertised around Dubai. On booking online, having declined the additional insurance (I have a separate annual excess policy) a pop up appeared with the message 'confirm' - which actually applies to the additional insurance which I'd already declined. Took some time and several e mails to have the insurance removed. On picking up the car, the only one available was a dirty, smelly Lancia - asked for an exchange and told there wasn't one available. Airport also charges extra for car parking fee on drop off of 25 AED.

  • sept 2012

    Date of hire (month/year)

  • UAE

    Country & City of hire

  • Poor

    Condition of vehicle

  • Poor

    Choice of vehicles

  • Customer Service

  • Value For Money

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121Carhire02's Comment

Written on: 21/09/2012

Hi there.

I work for Carrentals and was alarmed to read this post as we take pride in providing excellent customer support. I would also like to re-iterate that we are a price comparison site and work with a number of suppliers but take our supplier relationships very seriously and would want to know about any partner that did not come up to standard or if anyone has any issues we should know about.

To contact Carrentals customer support directly pleases contact us via this page http://www.carrentals.co.uk/help/ask-a-question and we will deal with your queries immediately.

Kind regards
121 carhire

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