Written on: 16/09/2012
Booked a hire car for pick up in Dubai, despite being over a day in advance, only option was to pick up from the airport, not the other locations advertised around Dubai. On booking online, having declined the additional insurance (I have a separate annual excess policy) a pop up appeared with the message 'confirm' - which actually applies to the additional insurance which I'd already declined. Took some time and several e mails to have the insurance removed. On picking up the car, the only one available was a dirty, smelly Lancia - asked for an exchange and told there wasn't one available. Airport also charges extra for car parking fee on drop off of 25 AED.
As rated by real users
" You need to make it clear about the Cdw " Read More
" The car body was not in prime condition (many scratches, dirty spot... " Read More
" Best Customer Support " Read More
" Hidden Charges - AVOID at all Costs " Read More
" Be careful when using HERTZ " Read More