Indigo Car Hire - www.indigocarhire.co.uk Reviews

★★★★★
4.8 / 5
1047
97.6% of users recommend this
  • Value For Money

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Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk
Indigo Car Hire - www.indigocarhire.co.uk

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Latest Reviews

★★★★★

“Fantastic hassle free service”

Written on: 27/08/2015 by BLogue (1 review written)

For once a car hire company that does what it says it does. We used Indigo Car Hire in Italy this year using our debit card. It all work without a hitch. Amazing service without the need for thousands to be held on a credit card. Only €300 deposit on our debit card which was released immediately on returning the car. The staff in the Indigo Office were just fantastic and so professional. We cannot recommend them more highly. Thank you for taking the stress out of our holiday!!!!… Read Full Review

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★★★★★

“So far so good”

Written on: 25/08/2015 by Cheim (1 review written)

I haven't actually rented the vehicle as of yet. However, the service I have received whilst making arrangements has been a stellar experience. If the service upon arrival is just as good, it will be a very pleasant trip. Thank you IndiGo… Read Full Review

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★★★★★

“Personal, friendly and painless car hire!”

Written on: 24/08/2015

Without a credit card I thought hiring a car in Italy would not be possible. I searched on line and found Indigo who claimed they could arrange car hire only with a debit card. Speaking to the helpful staff on the phone this was quickly and easily arranged and car insurance too! It was also relatively inexpensive!! Arriving in Pisa clutching my hire documents, identification and my debit card I waited expectantly for problems. There were none! I had expected 800 euros to be taken form my… Read Full Review

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★★★★★

“Wonderful Indigo Staff Member”

Written on: 24/08/2015 by 186Ramirez (1 review written)

Having arrived at Nice Airport and couldn't get the car we hired in advance with another car hire company we were left stranded for our onward journey. My daughter back in the UK rang Indigo and sorted us a car in very short time (less than an hour). A wonderful member of their team. She was a star… Read Full Review

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★★★★★

“Excellent service ”

Written on: 21/08/2015 by 4Riley (1 review written)

Staff very helpful they make booking so easy they outline what you need to provide and answer any questions you may have. Would recommend this company . Makes it easy to book if you don't have a credit card and book with your visa debit card you just need a deposit of a full tank of fuel which is refunded when the car is returned . They assured me there was no hidden charges and the price they told me was the price I would pay that much as reassuring… Read Full Review

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★★★★★

“Debit card car hire”

Written on: 20/08/2015 by Aidynz356 (1 review written)

Fantastic hassle free service for people looking to hire a car but who don't have a credit card. I would highly recommend Indigo Car Hire… Read Full Review

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★☆☆☆☆

“Poor follow up”

Written on: 19/08/2015 by Nigelwhiitworth (1 review written)

I have used Indigo Car hire before and had exceptional service. However with my latest car hire I had a terrible experience. I booked a Belingo in Ibiza with Indigo and wanted to pay on Debit card. The car hire company did not accept this and had never done this before ever.The staff member and manager were both English and I showed them the confirmation email. But would not release a car even though I wanted to take full extra insurance cover. I tried to speak to Indigo but didn't answer the… Read Full Review

Cheriewalker's Response to Nigelwhiitworth's Review

Written on: 20/08/2015

Hi,

Thank you very much for your feedback, i have just tried to call you to discuss the above and have left you a voicemail, if you do get chance i would very much like to discuss the above.

I can see notes on our system that when you collected the car from Ibiza and after leaving the branch you called our office which was over the weekend, we have lower levels of staff which would explain why you did not get through the 1st time but i can see shortly after you spoke to Matt. To be honest was quite strange as we called the rental office and they advise the debit card was not a problem at all and there must have been some confusion. To allow you to use the debit card you did have to take the full zero excess option which we had explained when we booked the car for you and you were happy to pay. Reading between the lines the staff may have thought you had bought your own excess cover which in this case yes they would refuse your debit card.

The staff member at the branch even advised if you went back they would add the full insurance and refund the deposit back onto the credit card and take on your debit card. But this was not something you wanted to do. The cost for the insurance was approx an extra 300.00 EUR which the branch made an exception and allowed you to use another persons credit card who was with your party which was good of them as this is not usually an option.

From the notes on the system you were happy with the outcome and the fact you had avoided paying the insurance costs and this is all we have on file.

I cannot see any record of you calling regarding the fuel, and this is something i would like to speak to you about as for sure we will follow this up for you. If you could advise who in the office you spoke to regarding the fuel i will be sure to look into this further as we are here to help customers and ensure they have an enjoyable experience.

As you say you have hired with Indigo before and been very happy, so i am hoping we can clear this issue up with you as we really do value you as a customer and would like this to remain this way.

Look forward to speaking to you.

Kind Regards

Cherie Carter
Reservations Manager
Indigo Car Hire

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★★★★★

“Fantastic service ”

Written on: 14/08/2015 by Imelda2015 (1 review written)

I contacted indigo car hire as I do not have a credit card which is required by the majority of car hire companies. I found the service friendly, efficient and very easy. I have yet to collect the car but do not anticipate any difficulty if the level of service I received over the phone is an indication of how professional and dedicated indigo are towards their customers. I would highly recommended them and will use this service in future… Read Full Review

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★★★★★

“hire car - Dublin”

Written on: 14/08/2015 by Maureen2207 (1 review written)

I haven't actually collected the car yet but so far the service has been excellent. A relief to find a car hire company that does not insist on driver producing a credit card… Read Full Review

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★★★★★

“Would highly recommend!”

Written on: 10/08/2015

Thanks so much for sorting out my car hire. As a non credit card holder I hadn't realised just how difficult it is to hire a car abroad. Thank goodness for you guys! Excellent customer service, and very informative. Thanks again from a new and very happy customer!… Read Full Review

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★★★★★

“GOOD EXPERIENCE”

Written on: 08/08/2015 by Bowerssy316 (1 review written)

EXTREMELY HELPFUL STAFF WOULD DEFINATELY RECOMMEND INDIGO TO ANYONE, NOTHING WAS TOO MUCH TROUBLE. WOULD MOST CERTAINLY USE EVERYTIME I NEED A CAR HIRE… Read Full Review

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★★★★★

“Superb Service 5/5”

Written on: 07/08/2015

It was a hard time looking to rent a car using my debit card until i came across indigocarhire.uk few weeks ago. They did everything for me. Arrived in Frankfurt airport went to Avis and there everything is in order as the terms were all spot on and the same of what i asked for. I went back home happy and satisfied. Second time around i have to get back to Frankfurt in a short notice and immediately contacted them through email. And what a quick response! they also found me a super, great… Read Full Review

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★★★★★

“First class service”

Written on: 07/08/2015 by chionata (1 review written)

Excellent company to do business with, efficient, ready to help above and beyond normal operating procedures of other similar companies, nothing is too much trouble. Super service,large choice of cars at very reasonable prices and possible to book cars using prepaid credit cards,in some countries,which for me is essential. I highly recommend Indigo Car Hire. Alun Williams… Read Full Review

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★★★★★

“Save time and money with your next car rental”

Written on: 06/08/2015 by Jaslynh426 (1 review written)

Just wanted to say thank you to the staff at Indigo for their continued first class service and help. I save so much time and money by using them to book my car rentals and have never been disappointed with their choice. Keep up the good work and thanks again… Read Full Review

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★★★★★

“Would highly recommend”

Written on: 05/08/2015 by KyleighBradford220 (1 review written)

Excellent staff, great service and price! Discovered I needed a credit card for French rental and googled problem and Indigo Rental came up. I thought it would be very difficult but they handled the booking with ease and efficiency. Cannot recommend enough and will never use anyone else now. Thank you… Read Full Review

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★★★★☆

“Great offer and customer service”

Written on: 31/07/2015 by Zainb449 (1 review written)

I found indigo car hire online as I don't have a credit card but needed to hire a car. I spoke to a really helpful guy who sorted everything out in a matter of minutes....absolutely perfect!! I got the car I wanted at a great price. Will Definately be using them again… Read Full Review

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★★★★★

“Amazing assistance and serve!!!”

Written on: 24/07/2015 by Antonia82 (1 review written)

I come across Indigo whilst browsing the web for a company specialising in car hire with debit cards as I don't have a credit card. I contacted them in the evening and got a response first thing in the morning!! They where amazingly redponsive and helpful responding very quickly to my every query shift!! I felt reassured about all my question! I spoke to a guy who's totslly amazing!! Big thank you to from the person I dealt with ! I will def be using Indigo again and again!!  ;-))… Read Full Review

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★★★★★

“Great Experience”

Written on: 23/07/2015 by Kate5455 (1 review written)

While planning our trip to Belfast, we were set to hire a car from another agency when we found out at the last minute that they would need a 1000-1500GBP hold on our credit card. This seemed ridiculously high to us, so after a quick Google search, I found Indigo. They have been absolutely phenomenal to work with. While I was in email contact with several of the staff members initially, I worked with the person we dealt with to go over the details of our car hire. He could not have been more… Read Full Review

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★★★★★

“Really Fast Response time,effiicent with quotations”

Written on: 21/07/2015 by MandyGJ (1 review written)

My dealings with Indigo have been very pleasant. I have emailed queries, requesting various bits of information at different stages and they have always responded efficiently and didn't make me feel like my questions were silly. I have now booked with them and they have booked with a reputable company in South Africa and are willing to take a debit card as part of the booking (I do not have a credit card and do not want a credit card) but need to hire a car… Read Full Review

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★★★★★

“A good little find..”

Written on: 18/07/2015 by McKay373 (1 review written)

Used them for car rental in Spain, worked v well, helpful, personal touch, good value, easy to contact, what more can y ask for… Read Full Review

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