Written on: 14/05/2012 by michaeldcr (1 review written)
We booked a car via Indigo but found the same vehicle had been discounted within an hour of the booking by the suppliers. We tried to contact Indigo for the rest of that day and the next (Friday late afternoon and all day saturday as they advertise a 24hr service) but were unable to speak to anyone there. We contacted the supplier directly and explained what had happened. They agreed to amend the booking to the new discounted price but needed to know if we still wanted to use the Indigo reference number or a new one issued by them. I thought as Indigo had intially done the searching for a price and a car hire firm willing to accept debit cards they shoud earn whatever commission there was and I asked to keep the booking under Indigio's name and hopefully they would call me back to sort out their booking. We did eventually receive a call back on the Sunday afternoon from Cherie Walker and she sorted out the amended price and issued a confirmation email. I would strongly advise any potential hirer to purchase excess damage wavier insurance from somewhere (search internet for cheapest price) as a small scratch (almost 2.5cm long!!) made by a pushchair or similar touching the car's alloy wheel cost me a small fortune when returning the car. My excess waiver insurance company reimbursed me without fuss within a couple of weeks. It still annoys me today that one minute with T-Cut and the offending scratch would have been gone but I just didn't notice it until the car companys rep pointed it out on the return inspection. Thank goodness for insurance!!. I would use Indigio again and would recommend them to anyone, when you do get hold of them they are polite and efficent you couldn't ask for more.
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